Sr. Data Analyst (Puerto Rico)

The Services Management team within the RTX Collaboration and Digital Workspace organization is looking for a Administrator/Data Analyst to provide support for product and software reporting and integrations of data to up\downstream support queues.

What You Will Do

• Collect, analyze, and maintain data from multiple collaboration platforms to support operational and strategic decision-making
• Develop and maintain dashboards, metrics and recurring reports for leadership and cross-functional teams.
• Ensure data accuracy and consistency across reporting resources
• Identify trends, risks and opportunities through data analysis.
• Responsible for making minor changes or enhancements in systems and processes to solve problems or improve effectiveness of work area.
• Communicate complex technical information clearly to both technical and non-technical stakeholders.
• Collaborate effectively with cross-functional teams using a variety of methods and tools.
• Travel 10%
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only., Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

• A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
• 2+ years of experience working in a Data Analytics role.
• 2+ years of experience working with Microsoft Office (Excel, Powerpoint, Word, Sharepoint)

Qualifications We Prefer

• Experience working with Confluence
• Service Now use and reporting (or similar tool) experience - recommended
• Analytical thinker and problem solver
• Works autonomously with limited supervision
• PowerBI - scripting experience
• Igloo - scripting/report writing
• Zoom API experience
• Microsoft Access power user

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico