IT Coordinator

• Respond to employee questions regarding computer hardware and software and resolve technical issues in person, by telephone, or electronically
• Observe and evaluate computer systems to verify proper operation and identify errors
• Install, configure, maintain, and repair hardware, software, and peripheral equipment
• Monitor the daily performance and operation of company computer systems
• Set up computers and other equipment for employee use, including cables, operating systems, and appropriate software
• Maintain accurate records of technical problems, corrective actions, equipment installations, and system changes
• Review technical manuals, consult with users, and perform computer diagnostics to investigate and resolve problems
• Work with employees and management to identify requirements for new systems or system modifications
• Develop training materials and procedures and train employees in the proper use of hardware and software
• Evaluate hardware and software and recommend appropriate improvements or upgrades
• Help ensure that technology equipment, facilities, and materials are obtained and used appropriately
• Maintain regular and timely attendance in accordance with the established work schedule
• Perform other duties as assigned by Wald Wire management

Previous experience providing computer hardware, software, or end-user technical support is preferred. Experience with Microsoft Windows, Microsoft Office, Google Workspace, ERP systems, and technology support in a manufacturing environment is highly desirable., Associate degree in Information Technology or a related field is preferred. Equivalent education and relevant technical support experience may be considered., * Associate degree in Information Technology or a related field

• Working knowledge of computer hardware and software, including applications and basic programming
• Familiarity with circuit boards, processors, chips, and other electronic equipment
• Experience using Microsoft Office, Google Workspace, and Microsoft Windows
• Experience with ERP systems such as Sage 100 or E2 Shop System is preferred
• Strong written and verbal communication skills, including the ability to explain technical information clearly
• Strong troubleshooting, organization, and documentation skills
• Ability to read, understand, and interpret written and verbal instructions in English
• Experience working in a manufacturing environment is preferred

• Medical, dental, and vision insurance
• Paid time off
• Paid holidays
• 401(k) retirement plan
• Company-provided training and development opportunities
• Stable, full-time employment
• Collaborative, hands-on work environment