Information Technology Support Specialist

Executive Support Specialist to serve as primary End User support for the executive team at NRGs Houston headquarters. This position would also provide executive AV support for conference rooms, and all corporate AV events via MS Teams Meeting support. Supported functions include hardware configuration, presentations, video conferences, and customer engagement. The position requires a thorough knowledge of audio video systems and Windows PCs, macOS devices, iPhones, iPads, and other mobile/enduser devices. The position will coordinate resources and/or work events, including multimedia presentations and sound reinforcement.

Roles & Responsibilities:

Support the end-user devices for the executive team and their admins

Support board meetings, earnings calls, town halls and other all hands meetings as needed for the executive team at Houston HQ.

Evaluate, maintain, upgrade, troubleshoot technology equipment, and perform regular maintenance checks on the executive floor. This includes live events, conference rooms, and video teleconference rooms.

Serve as the initial point of contact for the Executive team for reporting and resolving problems in conference rooms.

Meet with executive team to determine event needs and direct resources. Stay up-to-date with technology solutions. Train executives and administrative staff in the use of technology in conference rooms, and performs all other duties as assigned.

• Education: Bachelors degree in Computer Science, Engineering, MIS, CIS, or a related discipline from an accredited four-year college or university. Candidates with a two-year degree or relevant work experience may also be considered.
• Experience: 3-5 years of experience providing IT desktop and video conferencing support in a large corporate environment, with at least 2 of those years of experience providing executive support

Required:

• Associate degree, trade school, or equivalent experience.
• Proven experience providing dedicated IT support to senior executives and executive administrative assistants in a large, corporate environment.
• Advanced hands-on expertise supporting Windows PCs, macOS devices, iPhones, iPads, and other mobile/end user devices in an enterprise setting
• Strong knowledge of Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, SharePoint, and collaboration tools used by executive leadership
• Demonstrated ability to deliver whiteglove, concierge style support, including proactive issue prevention, rapid problem resolution, and VIP service expectations
• Extensive experience configuring, supporting, and troubleshooting Audio/Visual and video conferencing systems, including:
• Microsoft Teams Rooms and conference room technology (Logitech and Polycom).
• In room AV equipment (cameras, microphones, speakers, displays)
• Hybrid and virtual executive meetings
• Excellent communication skills, with the ability to translate technical issues into clear, nontechnical language appropriate for executive audiences
• High level of patience, professionalism, and composure when working in high pressure, time sensitive situations involving senior leadership
• Ability to work independently with minimal supervision, make sound technical decisions, and prioritize executive issues appropriately
• Effectively coordinate with internal IT teams and external vendors to resolve complex issues quickly and efficiently
• Professional appearance, demeanor, and customer service mindset consistent with frequent, direct interaction with executive leadership