Executive Experience & Support Analyst

As an Executive Support Analyst, you will be a dedicated technology partner to VERSANT’s senior leaders, delivering high-touch, white-glove support that enables focus, productivity, and confidence in every interaction with workplace technology.

This role sits within the Executive Experience function and is intentionally different from traditional help desk or enterprise IT support. You will own the end-to-end technology experience for assigned executives and their executive assistants, proactively managing environments, resolving issues quickly and discreetly, and anticipating needs before they become disruptions.

You will operate in high-visibility, time-sensitive situations, often engaging directly with leadership during critical meetings, travel, and events. Success in this role requires technical depth, calm execution under pressure, exceptional communication, and an unwavering commitment to professionalism and confidentiality.

Do you have experience in macOS?, * 5+ years of progressive IT support experience, including direct executive or senior leadership support in high-visibility or mission-critical environments

• Strong hands-on experience supporting Windows and macOS endpoint environments
• Deep working knowledge of Microsoft 365 and enterprise collaboration tools such as Slack and Zoom
• Proven ability to troubleshoot and resolve complex issues across:
• End-user hardware and operating systems
• Mobile devices and MDM-managed environments
• Networking fundamentals
• Audio/visual and conferencing technologies
• Experience supporting executive meetings, events, and live collaboration, including rapid on-site and remote troubleshooting
• Familiarity with ITSM tools and structured incident and request management practices
• Ability to maintain accurate documentation and lifecycle management for executive devices and environments
• Exceptional discretion, judgment, and professionalism when handling confidential information
• Clear, confident communication skills with the ability to explain technical issues to non-technical audiences
• Willingness to provide after-hours support and limited travel as required to support executive need, * Background in executive experience or white-glove support roles, rather than general enterprise IT
• Proven ability to build trusted relationships with senior leaders and executive assistants
• Strong anticipation and problem-prevention mindset, with a focus on reliability over reaction
• Comfort operating independently while coordinating effectively with engineering, workplace, and vendor teams
• Experience supporting enterprise A/V systems and executive collaboration spaces
• Calm, composed presence in high-pressure or time-critical situations
• Genuine interest in delivering exceptional executive technology experiences and continuously raising the bar.

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.