Returns Processor Team Lead

We are seeking a dependable, organized, and detail-oriented Returns Processing Team Lead to oversee and manage the daily operations of our returns department. This position is responsible for leading the entire returns processing team, assigning daily work, monitoring productivity, maintaining accuracy, and ensuring all returns are processed according to company procedures.

The Team Lead will provide direction, training, and support to employees while also assisting with hands-on returns processing and warehouse responsibilities when needed. The ideal candidate is a confident leader who can hold team members accountable, resolve problems, manage multiple priorities, and ensure daily departmental goals are consistently met.

Primary Responsibilities

• Manage and oversee the daily activities of the entire returns processing team
• Assign daily tasks and distribute workloads based on departmental priorities
• Establish clear expectations and ensure team members meet productivity, accuracy, and attendance standards
• Monitor employee performance and provide coaching, feedback, and additional training when needed
• Train new and existing employees on returns procedures, inventory systems, refund processes, and company standards
• Review completed work to ensure returns, refunds, and inventory adjustments are processed accurately
• Inspect returned packages and determine the condition and resale eligibility of returned items
• Ensure customer refunds are issued accurately and within the required timeframe
• Oversee the repackaging of returned products for resale according to company standards
• Research and identify parts using the company’s inventory management system
• Address employee questions and resolve issues involving products, refunds, inventory, or workflow
• Monitor daily production goals and report performance, concerns, or recurring issues to management
• Maintain an organized, efficient, and safe work area
• Coordinate with other departments to resolve return-related or inventory-related concerns
• Assist with picking parts, packing boxes, stocking inventory, and other warehouse duties as needed
• Operate a forklift when necessary; training will be provided if needed
• Identify opportunities to improve departmental procedures, efficiency, and accuracy
• Enforce company policies and escalate performance or conduct concerns to management when appropriate

• Strong leadership and team-management skills
• Ability to direct, motivate, train, and hold employees accountable
• Excellent organizational and time-management skills
• High level of accuracy and attention to detail
• Ability to delegate tasks and manage multiple priorities
• Strong critical-thinking, decision-making, and problem-solving skills
• Ability to communicate expectations clearly and professionally
• Comfortable addressing employee performance and workflow concerns
• Ability to work independently while taking responsibility for the performance of the entire department
• Flexible and willing to adapt to changing procedures and business needs
• Dependable, self-motivated, and able to work effectively in a fast-paced warehouse environment, * At least 1 year of previous leadership, supervisory, or team lead experience is required
• Previous experience in returns processing, warehouse operations, inventory management, or a related position is preferred
• Basic computer skills are required
• Experience with Microsoft Office is preferred
• Experience using inventory or order-management software is a plus
• Forklift experience is helpful but not required; training will be provided

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance