IT Helpdesk Clerk - Central Office

The Information Support Coordinator is a member of the DOC Help Desk team that provides user access and end-user support to numerous DOC applications.

Daily duties include, but are not limited to:

• Monitoring the ITSD ticketing queue to prioritize and work tickets assigned to the DOC Help Desk
• Work to resolve issues by following written directions and clearly document work performed
• Reassign tickets to appropriate ITSD resources as needed
• This position will also assist in special projects as directed, such as user audits and application testing., The Missouri Department of Corrections is proud to have a tradition of promotion from within for employees looking for and seeking distinctive career paths. As you work for the department, we invite you to consider your goals and make choices to actively head toward them. We seek to recognize employees who serve with distinction. Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

DOC.Employment@doc.mo.gov The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.

One or more years of information technology, or related experience.

OR

One or more years of experience with the Department of Corrections in a position where the major responsibilities of the position required use of the Department’s Offender Management Systems (OPII, MOCIS).

Preferred Qualifications/Skills:

• A technical aptitude with the ability to learn application functions supported by the DOC Help Desk and the ability to research and use written reference material to find solutions to customer issues.
• Strong verbal and written communication skills with the ability to discuss complex technical issues with both technical and non-technical staff.
• Excellent customer service skills and the ability to prioritize tasks and work efficiently.
• Ability to work independently and make decisions based on policy, SOP, written documentation, experience, and knowledge of the Department.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Credit union membership
• Paid holidays, Missouri State Employee Retirement System / Deferred compensation plan / Health insurance (medical, vision, dental for employees and family) / Paid life insurance / Long-term disability insurance / Cafeteria plan / Paid holidays / 10 hours annual leave per month / 10 hours sick leave per month / Uniforms provided when required / Pre-service and in-service training / Access to credit union / Direct deposit of paycheck (required) / Employee health, wellness and safety initiatives / MOST 529 College Savings Program. The Missouri Department of Corrections is an equal opportunity employer and a drug-free workplace.Responsibilities - What you’ll do, Contingent upon your position, you may also be eligible to receive:
• A $2.00 per hour shift differential if you are assigned to a shift that begins on or between 12:00pm (noon) and 5:00am and are employed at a 24/7 congregate care facility (i.e. institution, transition center, supervision center, or command center).
• A $0.75 per hour medium security or $1.50 maximum security differential if you work full-time at a qualifying facility.
• A $1.00 per hour restrictive housing differential if you are assigned a regular post within a restrict housing/segregation unit at any facility.