Network Specialist II

Performs routine (journey-level) network systems work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Employees at this level may rely on direction from others to solve problems that are not standard. Employees may also assist other staff in performing work of greater complexity and may maintain the operating system and security software used on the network, add new users to the network, and establish rights and privileges.

Essential Job Functions:

• Provides routine (journey level) user support and training in the use of available hardware, software, and utilities. Serves as contact for remote network locations to obtain clarification on problems and resolutions. Educates users on new or less frequently used features of existing products. Keep current on all work-related technology and Operating System environments and required training. Stays updated with the latest advancements in system administration, technologies, and security best practices.
• Provides user support and training in the use of available hardware, software, and utilities. Serves as contact for remote network locations to obtain clarification on problems and resolutions. Educates users on new or less frequently used features of existing products. Keep current on all work-related technology and Operating System environments and required training. Stays updated with the latest advancements in system administration, technologies, and security best practices.
• Assist in project and assignment completion goals. Keeps team and leadership informed of the status of projects and work-related assignments. Ensures timely updates on project and assignment related tasks in the format requested. Takes ownership of assigned tasks, works independently with moderate supervision, and demonstrates initiative in problem-solving.
• Promote teamwork and builds relationships that promotes a healthy team environment by providing leadership to complete work goals and assisting coworkers with job tasks to achieve high customer service and productivity levels.
• Provides excellent customer service. Models a positive customer service spirit by exhibiting a friendly and helpful attitude with the unit customers and all other entities (external and internal to IT).
• Other Duties: Assists in responding to public health needs including, but not limited to, disease outbreaks, biological, environmental, and weather emergencies, and perform other related duties as assigned (marginal functions).

Do you have experience in WAN?, * Knowledge of personal computer hardware and software,

• Knowledge of network operating systems and security software.
• Knowledge of SCCM (System Center Configuration Manager).
• Knowledge of Service Level Agreements
• Knowledge of troubleshooting and repairing IT related hardware and software
• Skilled in verbal and written communication
• Skill in installing and maintaining Windows Operating systems, Active Directory and Microsoft Office Suites
• Ability to translate technical and industry terms into non-technical language for training and orientation.
• Ability to recognize, analyze, and resolve network problems, to train others, and oversee the work of others.
• Ability to organize and prioritize work.
• Ability to work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed.
• Ability to move computer / telecommunications equipment.
• Ability to work more than 8-5 / M-F when needed.
• Ability to adhere to HHS Guiding Principles, Code of Ethics and Universal Expectation for Personal Responsibility.

Registrations, Licensure Requirements or Certifications:

• Information Technology Infrastructure Library (ITIL v4) preferred.
• CompTIA A+ certification (preferred)

Initial Selection Criteria:

• Experience supporting Microsoft Windows based computers in a local or wide area network environment.
• Experience working in a trouble ticket resolution environment, such as Remedy.
• Experience in Active Directory.
• Experience providing desktop support

Pulled from the full job description

• Health insurance
• Pension plan
• Opportunities for advancement

Full job description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.