Level 2 Help Desk Technician

This position will be responsible for handling Level II related incidents for Apex’s client base. Support will range from hardware, software and networking issues across multiple platforms. The technician will perform assorted remote and onsite troubleshooting techniques to arrive at a resolution or subsequent escalation.

Good organizational skills, problem solving abilities, effective customer service and interpersonal skills, effective verbal and written communication skills (both technical and non-technical). Minimum 3-5 years of recent technical experience with a Bachelor’s degree in computer science (or related field of study) preferred., Solid knowledge of supporting Windows 11 environments, Microsoft Office Suites (including Office 365), Windows Server 2012-2016, Active Directory, DHCP, DNS, Group Policy, Microsoft Exchange Server 2010-2019, VMware, MDM and VoIP. Networking and LAN experience, working with firewalls, switches, VPNs, access points and patch panels. Previous experience working at an MSP with knowledge of Autotask CRM and Datto RMM is a plus.

• Preferred Certifications (not required): CompTIA A+, Network+, MCSE, CCNA
• All candidates MUST be US citizens & successfully pass a federal and state background check., * IT Help Desk: 4 years (Required)

Ability to Commute:

• Stamford, CT 06902 (Preferred)

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Apex Technology Services is the premier managed service provider in the Fairfield county & NYC area supporting customers in the financial, medical and legal sectors. We are currently looking to add a Level II Support Technician to our high-energy team. This is a full-time opportunity offering competitive salary and great benefits including: medical, dental, vision, and 401K.