IT Field Team Lead

• Work as part of a results-driven team to ensure daily success and client satisfaction
• Handle, install, and maintain the diverse range of equipment we provide to clients: computers, laptops, kiosks, thin clients, and chrome devices
• Mentor and coach junior technicians and contribute to their skill development
• Lead and manage a team of field technicians through delegation and team coordination
• Effectively identify and set work priorities adapting to the project needs
• Be able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month
• Collaborate with in-house team members to resolve issues and deliver optimal solutions
• Create documentation after completed onboardings
• Provide assistance to other departments as needed

• Has a passion for IT and takes pride in consistently delivering results
• Has excellent time-management and strong organizational skills
• Has excellent customer service and communication skills, both written and verbal, ensuring positive interactions within the team and with clients
• Is experienced and comfortable in leading teams (ideally in an IT environment)
• Has advanced computer hardware and software troubleshooting knowledge
• Has a solid understanding of networking and network topography
• Has intermediate experience with configuration of switches, routers, and IP protocols
• Has intermediate experience with data cabling, such as fiber wiring and cat5/cat6 termination
• Has pronounced attention to detail and good documentation skills
• Approaches work with a proactive, resourceful, and solution-focused mindset
• Owns a car with a valid driver’s license
• Is able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month
• Is capable of lifting 30lbs and climbing a ladder when necessary

Pulled from the full job description

• Fuel card
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, Creative Tech provides comprehensive support for work-related travel, including gas cards and iPass. For overnight travel, the company handles planning and accommodations and offers a generous per diem along with overnight bonuses.

Job Type: Full-time

Compensation: $49,000-$56,000 annually, * 401(k) with matching

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off (including your birthday!)
• Bonus opportunities, * 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance