Data Center Security Supervisor

Serves as the principal assistant to the Site Security Manager in delivering security services and supporting operations within a data center environment. Responsibilities include client service and issue resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, scheduling, system monitoring, log management, access control administration, and training., * Serves as the primary point of contact for data center management and security personnel in the absence of the Site Security Manager.

• Trains and certifies new security personnel and maintains all required training documentation; coordinates with training leadership and supporting branches as needed.
• Ensures all responders and control room supervisors adhere to established policies and Standard Operating Procedures (SOPs).
• Acts as a responder or control room supervisor during periods of increased activity or staffing shortages.
• Maintains and troubleshoots on-site security systems and technology.
• Provides support to additional critical infrastructure sites as required.
• Recommends corrective actions for security staff to the Site Security Manager.
• Assists in administering counseling and corrective actions as directed.
• Supports scheduling, equipment inspections, and audit compliance efforts.
• Conducts recurring audits and prepares/submits sensitive reports to client management.
• Maintains accurate and complete security documentation in accordance with policies and procedures.

Note: Duties may vary based on operational needs. Employees may be assigned additional responsibilities as required.

Do you have a valid Driver’s License license?, Do you have experience in Customer communication?, Do you have a High school diploma or GED?, Minimum Hiring Standards

• Must be at least 18 years of age
• Must have reliable communication and transportation
• Must have legal authorization to work in the United States
• Must be proficient in English (read, write, and speak)
• Must possess a High School Diploma or GED
• Must successfully complete pre-employment screening, including background check and drug screening

Education and Experience

• Associate’s Degree and 4+ years of relevant experience in security operations or business management, or an equivalent combination of education and experience
• Prior supervisory experience preferred

Core Competencies

• Knowledge of 24/7 security operations and procedures
• Understanding of supervisory practices and employee management
• Ability to assign work, train, and discipline staff effectively
• Strong problem-solving and decision-making skills
• Ability to interpret and act on detailed written instructions
• Leadership skills with the ability to motivate teams
• Ability to learn and operate security systems and technologies
• Strong scheduling and organizational skills
• Advanced computer proficiency
• Excellent written and verbal communication skills
• Strong customer service orientation
• Ability to interact effectively across diverse populations
• Ability to manage multiple tasks simultaneously and adapt to changing environments

Working Conditions (Physical and Mental Demands)

• Ability to maintain composure in high-pressure situations
• May encounter stressful or potentially confrontational scenarios
• Requires multitasking and prioritization of duties
• Frequent sitting, standing, and walking, sometimes for extended periods
• Occasional lifting (up to 25 pounds) and physical activity
• Use of computers, communication devices, and security systems
• May require overtime or irregular hours
• May involve exposure to varying weather conditions or environments
• May require use of protective equipment or safety procedures, * Security, Law Enforcement, or Military: 4 years (Required)

License/Certification:

• Driver’s License (Required)