IT Specialist

• Develop, maintain, and troubleshoot websites using PHP and JavaScript (full-stack experience strongly preferred).
• Support both front-end and back-end development initiatives with a focus on security best practices.
• Maintain and manage WordPress websites, including themes, plugins, and platform hierarchy.
• Apply UI/UX principles to improve website usability and user experience.
• Manage hosted website environments and deployments.
• Configure and maintain APIs, webhooks, and MySQL databases.
• Support website integrations and automation workflows, including Zapier.
• Maintain a basic understanding of social media platforms and related integrations.

Technical Administration & Systems Support

• Utilize Git and GitLab for version control and collaborative development.
• Support and maintain AWS infrastructure, including EC2, Elastic Beanstalk, and S3 services.
• Assist with CRM development and administration, specifically Zoho CRM.
• Administer enterprise email systems within Google Workspace (non-Microsoft Exchange environment).
• Configure and troubleshoot DNS settings and domain-related services.
• Work with SSH, FTP, and related protocols.
• Support and maintain VoIP/SIP phone systems.

Network, Hardware & End-User Support

• Provide help desk support for Windows 10/11, Microsoft Office, and Google Workspace users.
• Troubleshoot software, hardware, and network connectivity issues.
• Configure and support office networks, routers, and firewalls.
• Perform computer hardware setup, repair, replacement, and upgrades.
• Assist with Ethernet cable termination and basic IP networking tasks.

Additional Responsibilities

• Maintain awareness of HIPAA and PII data security considerations.
• Support social media management platforms and analytics tools.
• Provide IT support across multiple office locations in a fast-paced environment.
• Maintain accurate technical documentation, configurations, and support records.
• Communicate effectively with both technical and non-technical staff.
• Participate in occasional weekend and after-hours support as needed.

Do you have experience in SaaS platforms?, We are seeking a motivated and experienced IT Specialist to join our dynamic team. This role is ideal for a versatile IT professional with a strong technical foundation and a proactive approach to problem-solving. The position offers a diverse range of responsibilities, including full-stack web development, systems administration, technical support, and infrastructure management within a fast-paced, multi-location environment.

The ideal candidate will possess strong troubleshooting skills, a willingness to learn new technologies quickly, and the ability to work both independently and collaboratively., * Authorized to work in the United States.

• Minimum of 4 years of relevant professional IT experience in several of the areas listed above.
• Previous help desk or technical support experience required.
• Strong troubleshooting skills across software, hardware, networking, and SaaS platforms.
• Excellent written and verbal communication skills in professional American English.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail.
• Reliable transportation required.
• Demonstrated ability to quickly learn and adapt to new technologies and SaaS applications.

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance