Program Evaluation & Quality Manager

LANDMARKS FOR FAMILIES, INC.

North Charleston, SC, United States

about 2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$65,000.0 - $73,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Excel Artificial Intelligence Data Analysis Health Informatics Information Systems Data Visualization Executive Information Systems Productivity Software Power BI Tableau (Software) Data Analytics

Job description

Develop program evaluation plans, logic models, KPIs, outcome measures, and performance dashboards.
Administer and optimize Apricot by Bonterra, including forms, workflows, user support, data quality, and reporting.
Analyze program performance using data analytics and business intelligence techniques.
Create executive dashboards, visualizations, and reports using Excel, Power BI, or similar tools.
Lead Continuous Quality Improvement (CQI) initiatives through audits, trend analysis, and performance reviews.
Support accreditation, compliance, grant reporting, and organizational performance measurement.
Collaborate with leadership to identify opportunities for program improvement and operational efficiency.
Leverage AI and automation tools to improve reporting, documentation, workflow efficiency, and analytics while ensuring responsible governance and data privacy.

Requirements

Bachelor’s degree in Data Analytics, Program Evaluation, Public Administration, Business Analytics, Public Health, Human Services, MIS, Statistics, Sociology, Psychology, or a related field.
3-5+ years of experience in program evaluation, quality improvement, nonprofit analytics, healthcare analytics, education, behavioral health, or child welfare.
Experience administering Apricot by Bonterra or another case management/youth information system.
Advanced Microsoft Excel skills; Power BI, Tableau, or other dashboard tools preferred.
Experience with data visualization, KPI development, outcome measurement, research methods, and AI-assisted productivity tools.
Strong communication, project management, collaboration, and analytical problem-solving skills.

Keywords

Program Evaluation Data Analytics Continuous Quality Improvement (CQI) Performance Measurement Outcome Measurement Apricot by Bonterra Business Intelligence Dashboard Development Data Visualization Power BI Grant Reporting ResearchEvaluation KPI Development AI Automation Nonprofit Analytics Child Welfare Human Services

Benefits & conditions

Pulled from the full job description

403(b)
Health insurance
Paid time off
Vision insurance
Dental insurance, Hiring Range: $65,000-$73,000, commensurate with experience, plus a competitive benefits package.