DESKTOP SUPPORT SPECIALIST

The Desktop Support Specialist will provide day-to-day technical support to employees for network and desktop infrastructure issues., * Maintains Enterprise XDR on workstations, Virtual Application Delivery software, and various M365 applications.

• Creates new accounts within Active Directory, Office 365, Exchange and other applications.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Installs software and hardware for employees, as needed.
• Educates users on the proper usage of company hardware and applications.
• Assists users in the configuration of mobile devices to access company applications.
• Enforces corporate security standards and maintains group policies and Intune policies at the desktop and user level.
• Participates in development of information technology and infrastructure projects.
• Optimizes, streamlines, and automates desktop infrastructure using tools such as Intune.
• Resolves complex technical issues for employees utilizing the ticket system.
• Troubleshoots network issues affecting end users; supplies troubleshooting details to the Network Administrator.
• Partners with 3rd party software vendors to troubleshoot and resolve issues.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• Supports the department with on-call and after-hours availability, when required.
• Assists Systems Administrators and Network Administrator with open IT projects and other related duties, as assigned.

• Bachelor’s degree in Computer Information Systems, Information Technology, Engineering or related discipline; will consider relevant years’ experience in lieu of degree.
• Minimum of 3 years’ experience in Desktop Support or End User Support with 100+ users.
• Working knowledge of Windows Server Roles.
• Experience with scripting languages such as Python and PowerShell, preferred.
• Security+, Network+, and/or ITIL certification, preferred.
• Must be a self-starter with solid communication and interpersonal skills.
• Excellent organizational and time management skills with the ability to multi-task and prioritize in a fast-paced environment.
• Ability to communicate highly technical information to non-technical users.
• Proficient with Windows 10/11 and MacOS.
• Extensive experience working with remote users.
• Knowledgeable of Windows Server technologies (Active Directory, DHCP, DNS) and Group Policy management.
• Experience with M365 solutions such as Exchange, Intune, PowerApps, SharePoint, and Teams.
• Experience with Dynamics 365, preferred.
• Ability to accurately diagnose and repair desktop/laptop hardware and end user issues.
• Extensive experience troubleshooting and resolving issues with Microsoft Office 365 and other Office products.
• Extensive experience in change management and documentation.
• Experience with Apple products, preferred.
• Must be able to physically bend, stoop, and lift up to 40 pounds, as necessary, for equipment installations, workstation setups, etc.

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement