Manager Global OMS Implementation

Drive end-to-end customer implementations for DHL’s OMS solutions-ensuring operational readiness, on-time and in-scope delivery, robust stakeholder engagement, and sustained performance post-go-live. The role blends project and implementation management to maximize customer satisfaction, adoption, and value realization.

Principal accountabilities

Implementation & Project Delivery

• Lead and/or coordinate end-to-end implementation plans (scope, schedule, cost, quality), managing multiple workstreams and projects at varying stages.

• Develop and manage detailed project schedules and work plans; communicate timely updates and escalations; manage scope changes and risks with clear mitigation.

• Conduct/coordinate UAT to validate operational workflows and system setup prior to go-live.

• Prepare and maintain project documentation (plans/issue logs) throughout the lifecycle.

Operational Readiness & Systems

• Own operational readiness checklists and system configuration tracking; coordinate with IT on development/configuration before implementation.

• Develop and manage detailed project schedules and work plans; communicate timely updates and escalations; manage scope changes and risks with clear mitigation.

• Create, maintain, and govern SOPs and supporting documentation; provide end-user training, demos, and knowledge transfer.

• Stay current on OMS product capabilities and relevant visibility platforms (e.g., CargoWise, Infor Nexus) to advise fit-gap and solution design trade-offs.

Stakeholder & Customer Management

• Serve as the focal point for customers and internal stakeholders during implementation; ensure productive relationships and effective two-way expectation setting.

• Facilitate cross-regional coordination to meet customer operational expectations; deliver customer-facing presentations and training as needed.

Continuous Improvement & Best Practices

• Champion adoption of OMS and DePICT project/implementation practices; contribute tools/templates that increase delivery velocity and consistency.

• Apply formal evaluation techniques (e.g., time-motion studies, process mapping) to streamline processes; capture and share lessons learned across geographies.

• Identify, initiate, and track CI opportunities post-go-live/during hyper-care to enhance service levels and optimize cost-to-serve.

• Project/implementation management

• Expertise in key elements: Integration, Scope, Schedule,Cost, Quality, Issue Managgement & Stakeholder Communications

• OMS domain knowledge

• Visibility platforms (CargoWise, Infor Nexus)

• MS Excel/Word/PowerPoint

• Process mapping (e.g. Visio)

• Comfortable with DePICT (or similar PM frameworks/tools)

• Building implementation tools/templates to improve efficiency.

Qualifications & Key Requirements

• Bachelor’s degree in a relevant business or technical subject
• 7+ years in logistics/supply chain (incl. freight forwarding and PO management), with 3-5+ years in project/implementation management.
• Direct exposure to customer-facing implementations and collaboration with global teams and senior stakeholders.
• Fluent English language skills, both written and spoken.
• Team-oriented, resilient, flexible, and able to work effectively in an international environment.
• Added advantages: PMP / CSM /PRINCE2

We offer excellent employee benefits, a competitive salary package and great development opportunities.

• Positive work environment: Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
• Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, generous corporate discount programs and other employee wellbeing programs.
• Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
• Continuous Learning and Development: We invest in our employees’ growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
• Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend.

Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people - and improve their lives.