1st Line Support Engineer

• Provide technical support and troubleshooting assistance across a range of hardware and software platforms, including Windows server administration, Active Directory and Exchange
• Resolve issues related to computer hardware, desktop support, network connectivity, VPNs, firewalls, and other IT infrastructure components.
• Assist users with software problems involving Microsoft Office applications, DNS, VPN, DHCP and MacOS and other enterprise tools.
• Manage help desk tickets efficiently using tools ensuring timely resolution of user queries.
• Support network configurations including setup and maintenance.
• Diagnose and resolve connectivity issues
• Collaborate with cross-functional teams to escalate complex problems and ensure prompt resolution.
• Document support activities accurately and maintain detailed records of troubleshooting steps.
• Contribute to the continuous improvement of support processes by sharing insights and best practices.
• Maintain up-to-date knowledge of emerging technologies relevant to IT support.

We are seeking a dedicated and technically skilled First Line Support Engineer to join our dynamic IT team. This role offers an excellent opportunity to provide comprehensive technical assistance to our clients and internal teams, ensuring smooth operation of hardware and software systems. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of various operating systems and networking concepts. This is a paid position suitable for individuals eager to develop their expertise in a fast-paced technology environment. Driving license is required., * Proven experience in computer networking, software troubleshooting, and IT support roles.

• Strong understanding of operating systems including Windows, macOS..
• Experience of Cloud Infrastructure including MS Azure, Amazon AWS and Google Cloud
• Proficiency in supporting desktop support tasks such as hardware repairs and configuration.
• Familiarity with security protocols involving VPNs, firewalls, and network security measures.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Proven expertise deploying Office 365 technologies and all administration.
• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint) for documentation purposes.
• Experience configuring routers, switches and firewalls with a good understanding and ability to troubleshoot computer hardware issues effectively.
• Working knowledge of current back-up technologies, including Veeam and Datto - would be beneficial
• Basic understanding of VMware and VoIP technologies (knowledge of 3CX and Teams would be helpful)
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• Excellent communication skills with the ability to communicate confidently to large audiences and explain concepts and details in a way all clients can understand.
• This role offers an engaging environment for those passionate about technology support services. Candidates should demonstrate a proactive, positive approach towards problem-solving while maintaining high standards of customer service.