1st Line Support Engineer

As a 1st Line Support Engineer, you’ll provide both remote and on-site technical support to our customers. You’ll troubleshoot a wide range of IT issues, resolve problems efficiently and ensure our customers receive the high standard of service we’re known for.

You’ll work closely with both customers and colleagues, so excellent communication skills and a genuine customer-focused approach are essential.

This is a great opportunity for someone who enjoys problem-solving, working with technology and helping people, while developing their skills across a broad range of IT environments.

About You

We’re looking for someone who is:

• A natural people-person who enjoys helping others
• Confident and professional when dealing with customers
• Self-motivated with a positive, can-do attitude
• Able to prioritise tasks and manage their own workload
• A strong problem-solver with the ability to quickly diagnose and resolve technical issues
• Comfortable working independently as well as part of a team
• Keen to learn and develop their technical skills

Technical Skills & Experience

You should have experience supporting a range of technologies, including:

• Windows 10 and Windows 11
• macOS
• Group Policy
• Backup systems
• Networking and printing
• Microsoft 365 and Exchange Online
• SharePoint
• Microsoft Intune
• Microsoft Azure
• Mobile Device Management (MDM)
• VoIP phone systems

Desirable Experience

Experience with the following would be advantageous:

• LAN and WAN networking
• VPNs and VLANs
• Network switches
• Managed Wi-Fi
• Firewalls
• Routers, * MSP: 1 year (preferred)

• Competitive salary of £22,000-£28,000, depending on experience
• 20 days’ annual leave plus bank holidays
• An additional day’s leave for your birthday
• Ongoing training and professional development
• Exposure to a wide range of technologies, customers and IT projects
• Excellent opportunities for career progression within a growing business
• A friendly and supportive working environment

Why Join Us?

You’ll have the opportunity to work with a diverse range of customers and technologies, giving you valuable hands-on experience across multiple areas of IT.

If you’re an enthusiastic IT professional who enjoys solving problems, working with customers and being part of a team, we’d love to hear from you

Pay: £22,000.00-£28,000.00 per year

Application question(s):

• Do you live close to Sevenoaks or able to reliably commute to Sevenoaks and work in the office 5 days per week?

We are a well-established IT services provider with a strong reputation for technical expertise and exceptional customer service. We support organisations across a wide range of sectors, including healthcare, legal, manufacturing, finance and commodities.

Our services include managed IT support, cloud services, cybersecurity, hardware, software and IT consultancy.