Technical Support & build Team Member - AV/IT

As our French business continues to grow, we are looking for a Technical Support & Build Technician to join our team based in Saint-Ouen-l’Aumône.

This is a hands-on, varied role suited to someone who enjoys solving technical problems, preparing hardware and getting involved in every stage of a project, from configuring equipment in our warehouse to supporting live customer installations.

This role is best suited to someone who enjoys working independently, taking ownership of technical challenges and adapting to a wide variety of situations. Successful candidates are comfortable making informed decisions and finding practical solutions without relying on step-by-step procedures.

The Role

You will be responsible for a wide range of technical tasks, including:

• Providing remote technical support to customers via phone and email.
• Troubleshooting software, hardware and network-related issues.
• Investigating technical issues to identify their root cause and implement the most appropriate long-term solution.
• Managing support tickets and following issues through to resolution.
• Setting up, configuring and testing displays, media players and peripherals in our warehouse.
• Assisting with digital signage content deployment and basic content management.
• Working with different video formats, codecs, resolutions and playback requirements.

We’re looking for someone who is naturally curious, practical and enjoys understanding how technology works.

You should have:

• Experience working in a technical environment.
• Good knowledge of Windows, Linux and Android operating systems.
• Confidence configuring PCs and hardware.
• A good understanding of computer networking fundamentals.
• Strong troubleshooting and diagnostic skills.
• Excellent organisational skills and attention to detail.
• The ability to work independently and manage multiple priorities.
• Strong written and verbal communication skills.

The following would be advantageous:

• Knowledge of digital signage or AV technologies.
• Experience preparing or imaging PCs and devices.
• Familiarity with video formats, codecs, resolutions and media playback.
• Experience with remote device management (MDM) solutions.

Languages

• Native or fluent French (C2) is essential.
• English at B2 level or above is mandatory, as you will work daily with our UK-based technical and project teams.

Pulled from the full job description

• Commuter assistance
• Work from home

Pixel Inspiration is an international digital signage company delivering innovative display solutions for some of the world’s leading brands, including Argos, Tesco, Boots, L’Oréal and Carrefour Voyages.