Help Desk Technician

We are seeking a Help Desk Technician to join our Information Technology team and serve as the first point of contact for technical support across the organization. This role is ideal for someone who enjoys problem-solving, delivering excellent customer service, and helping maintain smooth day-to-day IT operations.

What You’ll Do

• Serve as the primary contact for internal users needing technical assistance via phone, email, or ticketing system
• Troubleshoot and resolve issues involving:
• Windows and macOS workstations
• Microsoft 365 (Outlook, Teams, Office)
• Password resets and account access
• Printers, peripherals, and basic networking
• Log, categorize, prioritize, and manage support tickets accurately
• Perform remote troubleshooting using approved support tools
• Support employee onboarding and offboarding, including account setup and deactivation
• Document solutions and contribute to improvements in the IT knowledge base

• 3 years of IT support or help desk experience
• 2+ years of networking experience
• Strong troubleshooting skills across hardware, software, and basic networking
• Experience with Microsoft 365, ticketing systems, and remote support tools
• Strong communication skills and a customer-service mindset
• Detail-oriented with strong problem-solving abilities, * Degree in IT, Computer Science, or a related field preferred

Pulled from the full job description

• Paid time off
• Dental insurance, Join us to be part of an innovative team dedicated to delivering top-tier IT support that keeps our organization running smoothly!

Pay: $25.57 - $32.00 per hour

Benefits:

• Dental insurance
• Paid time off