Junior IT Support Specialist (On-site Only)

The Junior IT Support Specialist provides first-line technical support across both office and production environments in a fast-paced, rapidly growing company. This role focuses on ticket triage, troubleshooting end-user issues, and assisting with account provisioning and device management. The specialist works closely with the Systems Administrator and IT Manager, gaining exposure to a wide range of infrastructure, tools, and operational processes., * Ticket triage - Diagnose and resolve issues related to software, operating systems, printers, user accounts, and general workstation problems.

• User support - Provide friendly, effective assistance to employees across office and production floor environments.
• Account provisioning - Assist with creating and managing user accounts in directory and cloud environments under guided supervision.
• Device & system troubleshooting - Support desktops, laptops, mobile devices, and peripherals; perform basic network troubleshooting.
• Documentation - Maintain accurate notes, ticket updates, and procedural documentation.
• Collaboration - Work alongside the Systems Administrator and IT Manager on daily operational tasks and projects.
• Occasional after-hours work - Participate in rare overnight or weekend work when operational needs require it.

• 1 year of help desk or desktop support experience.
• Familiarity with Microsoft 365 environments.
• Ability to work 7:00 AM - 3:30 PM, Monday-Friday, with overtime as needed.
• High school diploma required; associate degree preferred.
• Strong dependability, self-motivation, and customer-focused mindset.
• Ability to communicate technical concepts clearly and understandably.
• Must be able to lift 40lbs.
• Ability to walk production floors, work from ladders or lifts, and perform hands-on physical tasks.
• Must pass a background check as a condition of employment.

Preferred Qualifications

• A+, Network+, or Microsoft 365 Fundamentals certifications (preferred, not required).
• Experience supporting hybrid office/manufacturing environments.
• Basic understanding of device management, cloud services, or identity platforms.

Work Environment

• Mixed office and production floor support.
• Requires walking, standing, lifting equipment, and occasional ladder or lift work.
• Fast-paced, growth-oriented company with evolving infrastructure.

Growth & Development

This is a true junior role designed for someone eager to learn. The specialist will receive hands-on exposure and guided training across the company’s infrastructure, including backup systems, network management, security tools, and operational workflows. The role provides a clear path toward more advanced responsibilities in systems administration or infrastructure support.

Pulled from the full job description

• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * Full benefits package including health, dental, vision, retirement, and PTO after a 60-day probationary period
• Reports directly to the IT Manager.

Job Type: Full-time, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Holiday pay
• Weekly pay