Computer Repair Technician

• Troubleshoot device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems
• Complete computer repair process, cleaning, removing, and replacing parts using provided tools
• Complete a thorough quality assurance review of all completed repairs, ensuring technology is working to customer and Vivacity expectations
• Prepare serviced products for shipment, creating boxes and packing to ensure safe and timely delivery

• Maintain organization of designated work stations

• Cross-trained in Production to assist as business dictates
• Present relevant work updates and data to Team Lead
• Perform other duties as assigned by the Team Lead

Do you have experience in User training (technical support)?, Do you have a Associate’s degree?, * Excellent verbal and written communication skills

• Expert technical skills with the ability to assist and train others
• Excellent supervisory and interpersonal skills
• Excellent time management skills with a proven ability to meet deadlines

• Ability to function well in a high-paced and at times stressful environment

• Extremely proficient with necessary system applications with ability to learn new or updated software

Values

• Carry passion.
• Desire excellence.
• Keep dreaming.
• Build community.
• Be Vivacious.

Education & Experience

• Minimum one year relevant experience required
• Associate’s degree or equivalent combination of education and experience preferred

Physical Requirements

• Prolonged periods of sitting or standing as needed to complete repairs
• Ability to work within a high level of noise and some dust
• Ability to lift up to 50 pounds in accordance with product inventory
• Ability to utilize required toolkit as necessary for repairs

Pulled from the full job description

• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * $18/hr
• 401(k) with generous company match and immediate vesting
• Excellent Paid Time off policy
• 80 Hours of Sick Time per year
• 96 Paid Volunteer hours per year
• 10 Paid Holidays per year
• Award winning work environment
• Development Reimbursement of $1000 per year
• Medical, Dental, Vision, and Voluntary Benefits