IT Support Specialist

This role supports a growing organization by ensuring day-to-day IT operations run smoothly across end users and devices. The IT Support Specialist is responsible for handling technical issues, preparing equipment, and supporting employee onboarding and offboarding processes.

This is a hands-on, execution-focused position where success is defined by responsiveness, accuracy, and adherence to established processes. You will operate within defined guidelines, escalating more complex infrastructure, security, or policy matters when appropriate.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Technical Skills

Hands-on experience supporting Windows 10/11 environments

Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Excel, Word)

Understanding of basic identity and access management concepts

Experience troubleshooting user-level networking issues (DNS, VPN, connectivity)

Knowledge of endpoint/device management tools

Strong ticket documentation practices

Professional Skills

Clear communication with both technical and non-technical users

Strong attention to detail and organizational skills

Ability to prioritize and manage multiple requests effectively 1-3 years of experience in IT support or desktop support

Exposure to a structured IT support environment or ticketing system

Familiarity with device provisioning tools or automated deployment methods

Entry-level certifications such as CompTIA A+ or Network+