Mobile/Personal IT Device System Administrator

As a Mobile/Personal IT Devices (PITD) System Administrator , you will play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You’ll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/Personal IT Devices includes but is not limited to laptops, tablets, iPads, mobile thin clients, smartphones, flip phones, mobile hot spots, secure wireless, and RSA tokens.

You will:

• Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned
• Operations & Sustainment
• Asset Management & Inventory
• Issuance & Return-to-inventory
• Recapitalization efforts & activities
• Vendor interaction & interfacing
• Operations and Sustainment
• Provide exceptional customer service to individuals visiting the PITED store including greeting customers, answering phones, and assessing their needs
• Assist with all functions within the PITD store in compliance with policies and procedures
• Demonstrate effective handling of patient situations, including upset/dissatisfied customers, and work with other teams as needed to efficiently and effectively resolve customer needs
• Process hardware requests and complete administrative work for asset accountability
• Configure smartphones with unclassified email and other essential mission applications
• May require after-hours/weekend support or mission, program and special projects
• Software and Hardware Support
• Image laptops and install specialized software as requested, adhering to standard configurations
• Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems
• Provide technical support to users, resolving hardware and software issues efficiently and effectively
• Mobile Device Management (MDM)
• Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols
• Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues
• Manage and track the AT&T account, ensuring correct features are enables, controlling excessive charges and unauthorized connections
• Asset Management and Accountability
• Process hardware requests, ensuring timely fulfillment and accurate documentation
• Maintain meticulous inventory control, tracking IT assets throughout their lifecycle
• Perform administrative tasks related to asset accountability, ensuring compliance with customer policies
• Support the lifecycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities
• Records Management
• Maintain accurate and organized records related to IT assets, user accounts, and security protocols

• CompTIA Sec+ certification
• Bachelor of Science degree (Computer Science, Information Systems, or Business preferred) or additional experience in lieu of a degree
• 3-5 years’ experience in related field
• Active TS/SCI security clearance with willingness to consent to a polygraph for this position
• Experience using Microsoft Intune
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance
• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction
• Professional, energetic, and positive attitude
• Excellent written and verbal/interpersonal communications skills

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $115-$125k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.