IT Help Desk Specialist

We are looking for a capable, people-first IT Helpdesk Specialist to keep our environment running smoothly. Most of our team works on Macs, with a smaller number of PC users in the mix. You’ll be the go-to resource for day-to-day technical support, employee onboarding and offboarding, with opportunities to contribute to backend infrastructure projects if that’s in your toolkit., Helpdesk & End-User Support

• Serve as the first point of contact for hardware, software, and connectivity issues across our primarily Mac environment, with some Windows PC support as needed
• Diagnose and resolve technical issues efficiently - in person, remote, or via ticketing system
• Maintain and support company peripherals, printers, AV equipment, and conference room tech

Onboarding & Offboarding

• Set up and configure Mac (and occasional PC) workstations, accounts, and software for new hires
• Manage user provisioning and deprovisioning across systems (email, cloud apps, VPN, etc.)
• Coordinate equipment collection, data handling, and access revocation during offboarding

Device Administration

• Manage device enrollment and MDM configuration (e.g., Kandji/Iru and Apple Business Manager)
• Maintain IT asset inventory and software licensing records
• Support patching, updates, and security compliance across endpoints

Backend IT (Preferred / As Applicable)

• Assist with scripting or automation to streamline IT operations
• Participate in infrastructure projects alongside senior IT staff, * Describe your communication style and approach to resolving technical issues to non-technical users.

Required

• 2+ years of IT helpdesk or desktop support experience
• Strong proficiency supporting macOS environments
• Working knowledge of at least one MDM platform (JAMF, Kandji/Iru, Intune)
• Understanding of networking fundamentals (DNS, DHCP, VLANs, VPN)
• Experience with user account management (Microsoft 365, DUO)
• Excellent troubleshooting skills and a patient, service-oriented demeanor
• Strong communication skills - able to explain tech clearly to non-technical colleagues

Preferred

• Experience in a media, publishing, or creative services environment
• CompTIA A+, Apple Certified Support Professional (ACSP), or similar certification
• Enrollment and Procurement eaxperience with Apple Business Manager, * IT helpdesk or desktop support : 2 years (Required)

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Dental insurance
• Flexible spending account
• Paid holidays, * A collaborative, creative work environment in the heart of Birmingham
• Competitive salary commensurate with experience
• Health and dental benefits
• Paid time off and company holidays
• Opportunities to grow alongside a scaling technology environment, * 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off

Hoffman Media is a Birmingham-based publishing company producing trusted lifestyle, food, and specialty content for audiences across the country. Our team of 100+ passionate employees collaborates in a creative, fast-paced environment where great ideas and great technology go hand in hand.