Help Desk Specialist I

Experience IT with a purpose! AllSouth Federal Credit Union is searching for a Help Desk Specialist to deliver initial support and triage of end-user issues and questions. Working in a dynamic IT department such as ours allows this position to have the opportunity to work on desktops, network, and servers as well as work special projects, manage enterprise class hardware and software, earn additional income with approved overtime, and learn a wide variety of technologies.

• Minimum of one (1) year experience on a computer help desk or equivalent experience working with computer hardware/software;
• Associates degree in Computer Science or related field or an equivalent combination of education, training, and experience;
• Excellent customer service skills;
• Problem solving and analytical abilities;
• Strong written and oral communication skills; and
• Knowledge of AI a plus.

The following certifications are preferred:

• Microsoft Certifications (Expert, Specialist, Fundamentals, or Associate) and/or CompTIA A+/Network + certifications preferred.

Pulled from the full job description

• 401(k)
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, The pay rate for the Help Desk Specialist position starts at a minimum of $27.77 per hour.
• Medical, dental and vision insurance.
• Medical and Dependent Care Flexible Spending Accounts.
• Paid Time Off - Up to 15 days your first year.
• Paid Holidays - Up to 11 per year.
• Company funded Defined Benefit Pension Plan for retirement.
• 401(k) - in addition to the pension plan, you can save more for your retirement with our 401(k).
• Company paid life insurance.
• Company paid short-term and long-term disability insurance.
• Wellness Program - our wellness program encourages positive employee health as well as the opportunity to earn additional Paid Time Off.
• Employee Assistance Program - Provides employee services in Counseling and Life Management support.
• Employee Volunteer Program - a chance to give back to the communities we serve.
• Employee Discounts - save money on things like TurboTax, Trust & Will Services, and Six Flags Theme Parks.
• Work place culture that promotes a healthy work/life balance.