IT Operations Engineer

Generative Ai

Somerville, MA, United States

20 days ago

Role details

Contract type

Temporary to permanent

Employment type

Part-time / full-time

Experience level

Expert

Experience required

4 years minimum

Compensation

$93,600.0 - $114,400.0

Working hours

Regular working hours

Job source

mondo.gosnaphop.com

Tech stack

Artificial Intelligence Amazon Web Services Apple Mac Systems Systems Engineering Cloud Engineering Cyber Security Identity and Access Management Information Technology Operations Systems Integration Google Cloud Okta Containerization

+1 more

Gsuite

Job description

Join a lean, highly collaborative IT team where you’ll own technical solutions from concept through implementation while supporting a global technology environment. This role blends systems administration, advanced technical support, automation, AI, and systems integration, making it ideal for an IT generalist who thrives in fast-paced environments., * Manage daily IT operations across MacOS, Google Workspace, and Okta.

Troubleshoot Tier 2-Tier 3 technical issues involving systems, networking, applications, and user access.
Own onboarding and offboarding processes, including zero-touch automation initiatives.
Support and maintain integrations across approximately 100 internal systems.
Design, implement, and improve automation solutions using scripting and AI tools.
Partner with internal teams to identify technical improvements and drive projects from idea through deployment.
Maintain documentation and ensure operational best practices.
Serve as a hands-on contributor within a small IT organization where priorities shift frequently.

Requirements

4-6 years of IT Systems Administration, Systems Engineering, or IT Operations experience.
Strong experience supporting MacOS environments.
Hands-on administration of Google Workspace.
Experience administering Okta for identity and access management.
Experience with system integrations.
Exposure to Infrastructure as Code.
Tier 2-Tier 4 troubleshooting experience.
Experience owning technical projects from concept through implementation.
Hands-on scripting and automation experience.
Hands-on experience leveraging AI tools to improve workflows or automate processes.
Strong analytical and troubleshooting skills.
Ability to work independently with minimal oversight.
Comfortable in a lean IT organization with shifting priorities.
Excellent communication and documentation skills., * AWS or Google Cloud Platform experience.
Cybersecurity or compliance/audit experience.
Experience building workflow automations across multiple platforms.
Experience supporting global IT environments.
Exposure to zero-touch provisioning solutions.