IT Support Technician

Are you a hands-on problem solver who enjoys helping people and working with the latest technology? We’re looking for an IT Technician to provide exceptional technical support and play a key role in keeping our systems running smoothly.

In this role, you’ll work directly with employees across the organization, supporting a wide range of technologies-from laptops and mobile devices to Microsoft 365 and cloud-based platforms. If you enjoy variety, teamwork, and making a real impact every day, this is a great opportunity to grow your IT career in a collaborative environment.

What You’ll Do

As our IT Technician, you will:

• Set up and deploy workstations, laptops, tablets, and peripherals for new hires and upgrades
• Provide friendly, responsive technical support in person, remotely, and through our ticketing system
• Troubleshoot hardware, software, network, and connectivity issues
• Support and administer Microsoft 365 and other cloud-based tools
• Help maintain secure systems by supporting IT security practices (MFA, compliance, patching)
• Keep systems updated and running efficiently through regular maintenance and repairs
• Track and manage IT assets throughout their lifecycle
• Support onboarding and offboarding by coordinating accounts and equipment
• Collaborate with the IT team on system upgrades, projects, and new technology rollouts
• Document solutions and contribute to improving processes and knowledge sharing

Do you have experience in Wireless networking?, Do you have a Associate’s degree?, * A strong problem-solver who enjoys helping others

• Comfortable working with a variety of technologies and systems
• Organized and able to manage multiple priorities in a fast-paced environment, * Associate degree in IT, Computer Science, or related field, plus 1-2+ years of technical support experience (or equivalent combination)
• Experience troubleshooting hardware, software, and network issues
• Working knowledge of networking fundamentals (DNS, TCP/IP, VPNs, Wi-Fi)
• Familiarity with Microsoft 365 or similar cloud platforms
• Understanding of IT security basics (MFA, endpoint protection, etc.)
• Strong communication skills with the ability to explain technical concepts clearly

Nice to Have:

• CompTIA A+, Microsoft, or ITIL certifications
• Experience with endpoint management tools (Intune, Jamf, SCCM)

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Variety-no two days are the same
• Opportunity to grow your IT skillset
• Work with modern tools and technologies
• Collaborative, supportive team environment
• Make a visible impact across the organization

Let’s Build Something Together

If you’re ready to grow your IT career and be part of a team that values problem-solving, collaboration, and continuous improvement-we’d love to hear from you!

Pay: From $25.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance