IT Help Desk Support Specialist

The IT Helpdesk Support Specialist is responsible for managing the helpdesk ticketing system and providing user support. A large part of this role is navigating user issues and troubleshooting solutions to resolve tickets.

Roles and Responsibilities

· Being the first point of contact for all incoming IT Helpdesk tickets

· Being the first to answer the IT Helpdesk phone for incoming support calls

· Being personable, friendly, and approachable for all IT issues

· Working with other IT personnel to solve issues

· Troubleshooting PC, Printer, Scanner, and IT issues

· Helping to maintain a detailed and up-to-date hardware/software asset inventory

· Helping to maintain a clean server room and IT inventory room

· laptop/desktop deployment

· Printer / fax / scanner deployments

· Help with new hardware and software installs

· User support and training

· Helping to perform preventive maintenance on all desktops and PCs

· Minor Windows/Linux server tasks in line with abilities

· iPhone/ Android wireless devices support

· Windows 11 support

· Office 365 support and training

· VPN account setup and support

· AntiVirus management and support

· Participate in IT department projects and initiatives

· Other duties as assigned

· Associate’s or Bachelor’s degree in a related field or relevant certifications (CCNA, MCSA, etc.) a plus

· Previous experience working with computers and IT technologies a plus

· Previous IT internship experience a plus

Physical Requirements

· Work at a computer for extended periods of time

· Move about the office to access office machinery, cabinets, etc.

· Operate a computer and other office machinery, * Customer service: 1 year (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible schedule, * 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance