IT Helpdesk Administrator

We are seeking an IT Helpdesk Administrator to support end users, maintain IT systems, and assist with hardware, software, and network-related issues. This is an excellent opportunity for someone looking to grow their IT career, with training provided.

Responsibilities

• Provide Tier 1 IT support through a helpdesk ticketing system.
• Troubleshoot hardware, software, Windows OS, Office 365, printers, and user access issues.
• Deploy and configure laptops, desktops, and software for end users.
• Create, modify, and remove user accounts in Active Directory and Azure AD.
• Install updates, patches, antivirus software, and third-party applications.
• Maintain IT inventory, documentation, and asset tracking.
• Assist with basic networking, endpoint security, and workstation support.
• Coordinate hardware repairs and decommissioning of outdated equipment.

Do you have experience in Software troubleshooting?, Do you have a High school diploma or GED?, * Associate Degree in Information Technology, Computer Science, or equivalent experience.

• Experience with Windows 10/11 and Microsoft Office 365.
• Ability to install, configure, and troubleshoot PC hardware and software.
• Strong customer service, communication, and problem-solving skills.

Preferred Qualifications

• Exposure to Active Directory, Azure, networking, virtualization, or cloud technologies.
• CompTIA A+, Server+, Microsoft, VMware, or Cybersecurity certifications are a plus.

Physical Requirements

• Ability to lift up to 30 lbs. independently and up to 50 lbs. with assistance.

This position offers hands-on experience across multiple IT disciplines and the opportunity to develop new technical skills while supporting a dynamic user community., * High school or equivalent (Required), * Software troubleshooting: 1 year (Required)

• Computer hardware: 1 year (Required)
• Microsoft Office: 1 year (Required)