APPLICATION ADMINISTRATOR LEAD (SITE RELIABILITY ENGINEER) - OPEN SHIFT - 07212026-79339

The Application Administrator ‘ Lead is responsible for ensuring the reliability, availability, and performance of critical enterprise applications and infrastructure. This role supervises and leads cross-functional engineering teams, drives automation and observability initiatives, enforces operational excellence, and collaborates across IT and business units to sustain and improve service-level objectives (SLOs)., * Lead the design, automation, and operation of scalable infrastructure and application deployments.

• Resolve complex incidents involving compute, networks, and application layers, with root cause analysis and follow-up.
• Implement monitoring, alerting, and metrics to maintain high service availability and reduce MTTR.
• Coordinate and automate application releases, environment migrations, and patching using CI/CD pipelines.
• Mentor team members in engineering, DevOps practices, and tooling.
• Enforce system reliability, security, and compliance using infrastructure-as-code and configuration management.
• Maintain and improve runbooks, postmortems, and knowledge bases for operational continuity.
• Collaborate with vendors and internal teams for third-party integrations, support, and lifecycle management.
• Contribute to strategic planning with reliability-focused cost-benefit analysis and technology roadmaps.

Education and Experience: Bachelor’s degree and five years of relevant experience in system administration, infrastructure, or application support. Associate degree with equivalent experience may be substituted. Graduate coursework may replace up to two years of experience., 1. Business Insight

1. Decision Quality
2. Self-Development
3. Customer Focus
4. Instills Trust

Knowledges:

1. Reliability Engineering & Automation
2. Incident Response & Root Cause Analysis
3. Performance Tuning & Scalability
4. Infrastructure as Code (IaC)
5. Operational Excellence

Skills:

1. Observability (Metrics, Logging, Tracing)
2. Communication & Cross-Team Collaboration
3. Security & Compliance Awareness

Abilities:

1. Perseverance
2. Logical Thought

Tools & Equipment

1. Observability platforms (Datadog, Prometheus)
2. Configuration management (Ansible, Puppet)
3. CI/CD tools (Jenkins, GitLab)
4. Cloud services (AWS, Azure, GCP)
5. Container orchestration (Kubernetes, Docker)