IT Support Specialist

We are seeking a dedicated and knowledgeable IT Support Specialist to join our growing team. The ideal candidate will be responsible for providing technical support to end-users, ensuring the smooth operation of IT infrastructure, and resolving hardware and software issues. This role requires a strong customer service orientation and the ability to troubleshoot various IT-related problems efficiently., * Provide first-level support for computer hardware and software issues, ensuring timely resolution for users.

• Assist with the installation, configuration, and maintenance of operating systems and applications.
• Troubleshoot VPN connectivity issues and ensure secure remote access for users.
• Utilize N-able for tracking support requests and managing incidents effectively.
• Conduct software troubleshooting to resolve application-related problems.
• Manage computer systems and maintain IT infrastructure to ensure optimal performance.
• Document all support interactions in ticketing systems for future reference.
• Collaborate with other IT team members to improve processes and enhance service delivery.

• Proven experience in IT support or a related field, with a strong understanding of computer hardware and operating systems.
• Excellent customer service skills, with the ability to communicate technical information clearly to non-technical users.
• Familiarity with VPN technologies and troubleshooting methods.
• Proficient in using N-able for issue tracking and remote management.
• Knowledge of software troubleshooting techniques and best practices.
• Experience in computer management and maintaining IT infrastructure is preferred.
• Strong problem-solving skills with attention to detail.
• Extensive Microsoft 365 experience

Join our team as an IT Support Specialist where you can leverage your technical expertise while providing exceptional support to our users!, * PC Troubleshooting: 2 years (Preferred)

• Network Troubleshooting: 2 years (Preferred)
• 365 Admin: 1 year (Required)

Pulled from the full job description

• Paid time off
• Flexible schedule, * Flexible schedule
• Paid time off