Acturis Change Analyst

This role is accountable for the end-to-end governance, prioritisation, and delivery of all Acturis small change activity across Retail Operations. The role exists to ensure that every small change is necessary, proportionate, controlled, properly assessed for risk and benefit, and aligned to regulatory, financial, and operational objectives.

The postholder acts as the custodian of the Small Change governance framework, ensuring that changes are not driven by ad-hoc requests, individual preference, or short-term fixes, but are instead considered through a structured change process that protects data integrity, customer outcomes, regulatory compliance, and financial controls.

The role is central to the success of the Small Change Board, providing clarity, challenge, and direction so that the Board operates as a decision-making forum rather than a status update meeting, and so that small change remains a strategic enabler rather than an unmanaged workload.

The day to day:

• Own and operate the Acturis Small Change governance framework , ensuring all small change activity is identified, assessed, prioritised, approved, and delivered in a controlled, auditable manner.
• Lead the operational management of the Acturis Small Change Board , ensuring it functions as a proportionate, decision-making forum with clear agendas, high-quality information, and timely outcomes.
• Control and prioritise demand , applying consistent criteria to ensure regulatory, financial, data-risk, and customer-impacting changes take precedence over discretionary or preference-driven requests.
• Provide clear challenge and decision support , ensuring each change is assessed for risk, benefit, operational impact, testing requirements, and alignment with wider Retail and Technology strategy.
• Safeguard regulatory compliance, financial controls, and data integrity by ensuring changes do not introduce misuse, workaround behaviour, or unintended exposure.
• Define proportionate testing and release requirements , ensuring changes are appropriately validated, documented, and communicated before production deployment.
• Maintain full transparency of small change activity , including demand, backlog, throughput, capacity, and realised benefits, to support assurance, audit, and planning.
• Act as the primary operational interface with Acturis for small change , managing scope, cost, feasibility, and delivery expectations, and escalating development or project-level change where appropriate.
• Guide the business on appropriate use of system change , distinguishing between issues best solved through configuration, process, training, or policy.

• Experience working in change, operations, governance, or platform-based roles, ideally within insurance, financial services, or a regulated environment.
• Experience analysing change to understand impact, risk, dependencies, and root cause, and using that analysis to inform decisions or recommendations.
• A solid understanding of how system changes affect operations, people, data, and controls, gained through practical, hands-on experience.
• Confidence engaging with a range of stakeholders and explaining decisions clearly, including when challenge or reassurance is needed.
• Experience prioritising work and making balanced, risk-aware decisions across competing demands.
• Comfortable working within governance processes or forums, with a willingness to take ownership and accountability.
• Clear and practical communication skills, with the ability to turn decisions into understandable guidance for teams.
• Proficient in working with Microsoft Excel, PowerPoint, Visio and other tools.

Desirable

• Understanding of regulatory, financial, and data integrity considerations in system change.
• Exposure to FCA-regulated environments, Consumer Duty, or financial controls.Experience bridging operational, technical, and compliance stakeholders.