Document Change Analyst

As a Document Change Analyst, you will play a key role in delivering document changes across a varied portfolio, acting as the central point of contact for stakeholders and ensuring changes are implemented effectively and efficiently. This is an excellent opportunity to develop your change delivery, stakeholder management and document management expertise within a collaborative environment., * Manage the end-to-end delivery of document changes across an assigned portfolio of activities.

• Partner with business stakeholders to ensure document changes are delivered efficiently and effectively.
• Act as a subject matter expert for document management, identifying and communicating the wider impact of change across business areas and customer channels.
• Support digital-by-default initiatives across digital, email, SMS and paper communications.
• Maintain and update document specifications and logic documentation to reflect approved changes.
• Gather, document and refine stakeholder requirements to support successful document development and implementation.
• Coordinate with stakeholders to ensure all document changes are thoroughly tested and formally signed off.
• Contribute to continuous improvement opportunities, helping to enhance document management processes and customer outcomes.

• Experience gathering and documenting stakeholder requirements.
• Ability to manage multiple document change activities and priorities.
• Strong stakeholder management and communication skills.
• Experience working with internal and external stakeholders.
• Understanding of project delivery principles and approaches.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Ability to identify and manage risks, issues and conflicting priorities.
• Strong attention to detail with the ability to maintain accuracy in documentation and change controls.

Desirable Skills

• Experience using Confluence, Jira or similar collaboration and workflow tools.
• Knowledge of document management systems and customer communications delivery.
• Experience supporting change initiatives within insurance or financial services environments.
• Exposure to digital communication channels and customer fulfilment processes.
• Responsible Artificial Intelligence usage.

Pulled from the full job description

• Employee discount
• Company pension, Pay: Circa £32,500 per year.

Salary is based on experience, skills and location and forms part of our overall rewards package., Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Inclusive Support Accessibility At Allianz, we are committed to fostering building an inclusive, accessible workplace where everyone can thrive. As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace, whether that’s assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching. We want to encourage candidates to speak with us about any adjustments they may need. We’re here to support you.

If you have a disability or long-term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme.