Technical Support & Systems Assistant

You’ll support our three retail sites as required, with flexible working hours of a few hours each week., * Managing and maintaining CCTV systems.

• Investigating incidents and reviewing CCTV footage.
• Logging and investigating fuel drive-offs.
• Managing fridge temperature monitoring systems.
• Supporting and maintaining staff clocking-in and attendance systems.
• Creating and maintaining pricing, promotions and EPOS data.
• Assisting with fuel pricing and ensuring pricing systems are updated correctly.
• Supporting and maintaining Electronic Shelf Labels (ESLs).
• Upgrading, maintaining and troubleshooting wireless headset systems.
• Providing first-line support for EPOS tills, payment terminals and back-office systems.
• Assisting with basic networking, including routers, switches and Wi-Fi equipment.
• Basic IT support including PCs, printers, tablets and other store devices.
• Cable management and ensuring installations are tidy, safe and well organised.
• Installing, configuring and testing new hardware and software.
• Helping introduce and roll out new technology across the business.
• Liaising with software providers, equipment manufacturers and technical helpdesks to diagnose issues and see them through to resolution.
• Keeping accurate records of faults, repairs and system changes.
• Identifying opportunities to improve technology and increase efficiency across the business.

We’re looking for a practical, hands-on person to support the technology and operational systems across our retail businesses. This is a varied role that would suit someone who enjoys problem-solving, learning new technology and working independently., We’re looking for someone who:

• Is confident using computers and technology.
• Can quickly learn new systems with minimal training.
• Has good problem-solving and fault-finding skills.
• Is comfortable speaking with technical support teams and explaining technical issues.
• Can work independently and manage their own workload.
• Has excellent attention to detail.
• Is organised, reliable and proactive.
• Is happy travelling between our three retail sites when required.
• Holds a full UK driving licence (preferred).

Previous experience with any of the following would be an advantage:

• Retail or convenience store systems.
• EPOS systems.
• CCTV.
• Networking and Wi-Fi.
• Electronic Shelf Labels (ESLs).
• Temperature monitoring systems.
• Microsoft Windows and Microsoft 365.
• Payment terminals.
• Basic IT support.

Pulled from the full job description

• Free parking
• Flexible schedule
• On-site parking, * £13.00 per hour.
• Flexible working hours.
• A varied role where no two days are the same.
• The opportunity to work with a wide range of retail technology.
• The chance to help shape and implement new technology across a growing business.

If you’re practical, enjoy solving technical problems and want a varied role where you can make a real difference, we’d love to hear from you.

Pay: £13.00 per hour