IT Technician II

The goal of the IT Technician II is to provide on-site technical support for schools in accordance with district standards and at the direction of the central IT department support apparatus. Essential Duties

• Install, configure, and troubleshoot district owned client computers/peripherals and related network/interface connectivity. Including but not limited to: laptops, desktops, tablets, thin clients, phones, virtual computers, printers (network/serial connected), document cameras, scanners, and monitors
• Install, configure, and troubleshoot room presentation equipment and related network/interface connectivity. Including but not limited to: interactive whiteboards/displays, digital signage, projectors, TVs, and audio systems
• Basic installation of rack mounted IT infrastructure equipment
• Answers telephone, provides immediate technical assistance if possible, refers calls to appropriate persons or creates a work order request for additional on-site support
• Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs)
• Utilize department vans to pick up and deliver computer equipment to sites as needed
• Support special programs and meetings as needed including special equipment pick up, delivery, and setup
• Assists in the selection process for IT supported equipment
• Processes surplus equipment at assigned locations
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

• High School diploma
• Valid NC driver’s license

• Minimum two year of experience and/or equivalent training working with the following: o Operating Systems: Windows, macOS, ChromeOS, iOS, ipadOS, Android o Computer Hardware: PC Compatible/Apple Computers, Tablet hardware o Common user software: Microsoft Office, Google Workspace Apps, ERP softwares o Peripheral/AV Hardware: Document/Web cameras, Printers, Projectors, room audio systems

• Minimum one year experience and/or equivalent training operating computers and software in a networked environment
• Preferred
• College degree or graduation from a technical school (2 year minimum)
• Strong knowledge of core technologies including but not limited to: Active Directory (AD), Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, Core Networking, Cloud Services, UDM technologies
• Experience with the following brands and systems: SMART Technologies, Mimio, Vivi, Airtame, Epson, Lightspeed, BEAM, Lenovo, Filewave, Meraki, Sherpadesk, and Cisco
• Educational environment experience
• ITIL training
• Solid understanding of basic troubleshooting of device connectivity and physical wiring

Physical Requirements

• Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion
• Ability to lift a minimum of 20 pounds
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards