Senior Telephony Engineer

• Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards.

• Defines, conducts, and/or participates in testing (i.e. unit, system integration).

• Prepares, leads and/or participates in development walkthroughs.

• Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements.

• Ensures software development meets standards for programming, design, performance, quality, and security. Identifies and recommends areas for improvement in planning, design, development, and testing.

• Node.js experince is absolutley a must have to be succesful at this role. Canaidates need to have at least 3years of heavy Node.js experience.

• Must have demonstrated experience of Java application, Node.JS and API development standards.

• Analyzes high level system specifications, system requirements and/or use cases., + Demonstrated experience providing customer-driven solutions, support or service.

• Preferred experience with Genesys Cloud, including configuration, integrations, and day-to-day platform support.

• Java development experience building and supporting scalable, maintainable applications and experience building and evolving scalable Java-based platforms

• Demonstrated experience designing, developing, and maintaining secure, scalable APIs with strong integration and documentation practices.

• Basic knowledge and understanding of application architecture, design alternatives, and development standards.

• Demonstrated experience communicating technical information.

• Demonstrated experience developing complex software/systems using one or more programming language.

• Demonstrated experience establishing, using and supporting integration and communications technologies between applications, databases and technology platforms.

• Demonstrated experience analyzing and estimating project size and work efforts for software solutions.

• Demonstrated experience writing and modeling application system design and program specifications.

• Solid knowledge and understanding of systems development life cycle (SDLC).

• Solid Knowledge and understanding of integration and migration strategies and technologies.

Licenses:

Candidates must be able to acquire 3 Genesys Certifications within 6 months of employment.

Internal Candidates are encouraged to apply and should review the internal mobility guidelines for the Hybrid Policy reference guide for more information on potential relocation.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.