IT Support Agent - Newcastle

As an IT Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment., * Respond to incoming support queries via phone, email, and ticketing system

• Troubleshoot software issues and provide first-line resolution or escalate where appropriate
• Log and track issues to ensure timely resolution and customer satisfaction
• Assist with software installations, configuration, and basic training
• Work closely with 2nd Line Support and Development teams to improve support processes

• Strong communication skills with a customer-first mindset
• Basic understanding of software applications, operating systems, and networks
• Ability to diagnose and troubleshoot technical issues methodically
• Previous experience in a helpdesk or technical support environment (desirable, but not essential)
• Enthusiasm to learn and develop within a technology-focused company

• Competitive salary of £27,000
• Ongoing training and development opportunities
• Supportive and collaborative team culture
• Pension scheme and other benefits