Security Operations Centre Operative

• Monitor CCTV, access control, alarms, and life-safety systems to maintain the safety and security of the site.
• Respond to alarms, incidents, and emergencies in accordance with site procedures and Assignment Instructions.
• Conduct daily, weekly, monthly and annual audits of operational systems escalating and acting on any issues.
• Log all incidents, alerts, and actions accurately and in a timely manner.
• Responsible for joiners, movers and leavers process.
• Coordinate with on-site Security Officers and Supervisors to support operational responses when required.
• Provide clear and concise communications to staff, management, clients, and external agencies as necessary.
• Support emergency response and escalation procedures, including notifying relevant stakeholders.
• Maintain situational awareness and ensure continuity of service during shift handovers.
• Contribute to operational efficiency by identifying issues or areas for improvement within the SOC.
• Ensure compliance with legal, contractual, and company security obligations.
• Participate in training and continuous professional development as required.
• Supervise and manage building security out of hours.

• Experience in a security control room or operations centre environment
• Strong attention to detail and situational awareness
• Ability to communicate effectively across multiple stakeholders
• Clear and professional communication skills
• Customer service focus and ability to liaise with stakeholders
• Ability to remain calm and make decisions under pressure
• IT and security systems proficiency (CCTV, access control, reporting platforms)
• Teamwork and collaboration skills
• Professionalism and integrity
• Working knowledge of CCTV, alarm monitoring, access control, and incident reporting systems.
• Ability to understand, process and disseminate intelligence across stakeholders.
• Understanding of emergency response and escalation protocols.
• Ability and experience in analysing systems data, drawing correct conclusions and being able to communicate this to stakeholders.
• Experience of managing an incident until incident commander takeover.
• Valid Door Supervisor licence.
• Valid SIA CCTV licence.
• Ability to perform duties that may require standing or remaining alert for extended periods.
• Strong verbal and written communication skills.
• First Aid qualification.

Desirable:

• Experience in corporate or high-profile commercial buildings.
• Familiarity with workforce scheduling or reporting systems.
• Recognised security qualification minimum level 3 or higher or working towards
• Recognised control room qualification.

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long-standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve-now and for generations to come. ‘When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’