IT Support Specialist/Project Coordinator

Mayco Colors is seeking an organized and customer-focused IT Support & Project Coordinator to join our team. This role combines traditional IT help desk responsibilities with project coordination and PMO support activities. The ideal candidate will assist employees with technical issues, maintain IT systems and equipment, coordinate small technology projects, and support the management of the company’s technology roadmap and PMO Office., IT Support

• Provide technical support for end users.
• Troubleshoot hardware, software, printer, network, and connectivity issues.
• Maintain asset inventory and documentation.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Coordinate with external vendors and managed service providers.
• Assist with cybersecurity best practices and security awareness initiatives.
• Document support procedures and knowledge base articles.

Project Management Office Support

• Coordinate small IT and business projects from planning through completion.
• Maintain project schedules, action items, risks, and status reports.
• Update and monitor the technology project roadmap.
• Facilitate project meetings and distribute meeting notes.
• Track project deliverables and follow up with stakeholders.
• Assist with implementation activities for new business systems and technologies.
• Support continuous improvement initiatives throughout the organization.
• Help develop and maintain project documentation, training materials, and process procedures.

• Minimum 3 years of experience in an IT help desk, desktop support, or technical support role.
• Strong customer service and communication skills.
• Experience supporting Windows workstations and Microsoft 365 environments.
• Ability to manage multiple priorities simultaneously.
• Strong organizational and documentation skills.
• Experience using Microsoft Excel, Word, Teams, and Outlook.

Preferred Skills

• Associate degree in Information Technology, Computer Science, Business Technology, or related field.
• Experience with project coordination or project management activities.
• Exposure to ERP systems such as Microsoft Dynamics 365 Business Central.
• Familiarity with manufacturing environments.
• Experience using Microsoft Planner, Project, Power BI, Power Query, or Power Platform tools.

Key Competencies

• Customer Service
• Problem Solving
• Communication
• Organization
• Project Coordination
• Attention to Detail
• Time Management
• Continuous Improvement Mindset, * Help desk: 3 years (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Health savings account, We offer comprehensive benefits including a 401k plan with employer matching. To learn more about our company, please visit www.maycocolors.com

Equal Opportunity Employer

**This is a full-time, on-site position

• Monday-Fridays, 40 hours per week
• Full-time salary: commensurate with experience
• Full-time benefits
• Health, dental and vision insurance
• 401k plan with employer matching
• Paid Time Off
• Paid Holidays, * 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Mayco, founded in 1954, produces ceramic glazes and products for artist around the world. Our mission is to ignite creativity and inspire ceramic artists at all levels of expertise. Through our award-winning techniques and highly praised educational programs, we spark imagination and encourage users to explore the world of ceramics and Mayco.

Our people are the heart of our company. Their passion for ceramics, dedication to our consumers and commitment to quality in everything we do is unmatched. The range of experience we have on the team includes manufacturing employees with over 30 years of service, former PYOP, clay and traditional studio owners, art educators with active teaching certificates, and recent Fine Arts graduates from several area colleges. This mix assures the preservation of our founding principles, infused with practical experience and fresh creative perspective and energy