IT Support Specialist

You’ll work directly with the IT Manager as the first point of contact for technical support, handling Tier 1 and Tier 2 issues while assisting with hardware deployment, Microsoft 365 administration, employee onboarding, and ongoing IT projects.

What You’ll Do

• Serve as the first point of contact for helpdesk requests and resolve Tier 1 and Tier 2 support tickets
• Troubleshoot hardware, software, application, Wi-Fi, and connectivity issues
• Manage Microsoft 365 user accounts, password resets, and access provisioning
• Image, configure, deploy, and support laptops, monitors, docking stations, printers, and other equipment
• Maintain IT hardware inventory and coordinate repairs and replacements
• Support new-hire onboarding, including account setup and equipment provisioning
• Document solutions and contribute to the IT knowledge base and standard operating procedures
• Partner directly with the IT Manager on projects and process improvements
• Provide occasional on-site support at the company’s Northern Ohio location

• Previous helpdesk, desktop support, field support, or IT support experience
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-service skills
• Ability to prioritize multiple tickets and follow issues through resolution
• Self-motivated, organized, and detail-oriented approach
• Genuine interest in technology and helping people
• No college degree required

Preferred Experience

• Microsoft 365 administration and user management
• Helpdesk/ticketing systems
• Basic networking and connectivity troubleshooting
• CompTIA A+ certification or equivalent hands-on experience

Nice to Have

• Microsoft Intune and Defender for Endpoint
• Apple device support
• Bluebeam Revu
• Smartsheet
• Construction, trades, or field-service industry experience