MSP Support Engineer

Asteroid IT is a growing managed service provider supporting CPA firms and compliance-driven businesses across the Phoenix metro. We are hiring a full-time MSP Support Engineer who is hungry to learn, take on increasing responsibility, and grow with us.

This is the kind of role where the work you do matters and the impact is visible. We’re looking for someone who wants to do meaningful technical work, take ownership of their tickets and clients, and grow their skills and career as the company grows. If you want to be a number at a big MSP, this isn’t the job. If you want your work to count and your career to have real upward momentum, keep reading.

What You’ll Do

• Work is a mix of assigned project work and support tickets (approximately 75% project, 25% tickets)
• Support and maintain onsite Windows Servers at client locations
• Handle Level 1 and Level 2 support tickets across multiple client environments
• Troubleshoot Microsoft 365, Windows 10/11, and workstation issues
• Perform user onboarding and offboarding
• Support Sophos firewalls and Sophos email security
• Manage endpoint security and monitoring through Huntress
• Assist with network troubleshooting involving HP switches and Ubiquiti equipment
• Use ConnectWise Automate (RMM) for monitoring and remote management of client environments
• Install and maintain endpoint security and monitoring agents
• Own device deployments and project work
• Maintain clear, accurate ticket notes in ConnectWise Manage and documentation in IT Glue
• Escalate appropriately with clear documentation when needed
• Grow into higher-level technical work, projects, and eventually leadership as the company expands, Work Location: Hybrid, remote-primary, based in the Phoenix metro area with onsite client visits as needed.

• Required: 3+ years of hands-on experience in an MSP environment
• Comfortable handling tickets and project work independently without micromanagement
• Strong understanding of ticketing systems, SLAs, and MSP workflows
• Hands-on experience with Microsoft 365 and Windows environments
• Required: ConnectWise Manage
• Required: ConnectWise Automate
• Required: IT Glue
• Required: Huntress
• Required: Sophos firewalls and email protection
• Required: HP switches
• Required: Ubiquiti networking equipment
• Solid grasp of networking fundamentals (DNS, DHCP, VLANs, VPNs)
• Professional communication skills with end users
• Organized, reliable, and documentation-focused
• A genuine drive to learn, grow, and take on more responsibility over time
• Reliable high-speed internet and a dedicated, quiet home workspace, * U.S. citizenship (required, our clients hold Department of Defense contracts that require U.S. citizenship for all personnel accessing their environments or facilities)
• Located in the Phoenix metro area
• Valid driver’s license and reliable transportation (required for onsite client visits)
• Willing to undergo a background check, in accordance with applicable law
• Willing to take a pre-employment drug test, in accordance with applicable law

Bonus Skills (Desired but Not Required)

Experience in any of the following is a plus and will stand out, but is not required to apply:

• ThreatLocker
• CrowdStrike
• Wazuh
• Duo
• Fortigate
• Working in or supporting compliance-driven environments such as HIPAA, NIST 800-171, IRS Publication 4557 / Safeguards Rule, or FTC Safeguards Rule
• Familiarity with CPA, healthcare, legal, or other regulated industry clients
• Relevant certifications (CompTIA Security+, Network+, Microsoft certifications, Sophos certifications, etc.)
• Experience with documentation frameworks, risk assessments, or security audits
• Exposure to SOC 2 or CIS Controls frameworks, * Are you a U.S. citizen? (Required, our clients hold DoD contracts that require U.S. citizenship for all personnel accessing their environments.)
• Do you have a valid driver’s license?
• Are you located in the Phoenix Metro area?
• Are you able to work full-time, Monday-Friday, 8:00 AM - 5:00 PM?
• How many years of MSP experience do you have?
• Are you willing to undergo a background check, and drug test in accordance with local law/regulations?

Work Location: Hybrid remote in Gilbert, AZ 85233

Pulled from the full job description

• Professional development assistance
• Paid time off
• Paid sick time, Schedule & Work Environment
• Full-time, Monday-Friday, 8:00 AM - 5:00 PM Arizona time
• Hybrid position, primarily remote, with in-person work at client sites in the Phoenix metro (and occasionally out of state) when required
• No sales, quoting, or client ownership responsibilities, * $60,000 - $73,000 per year, depending on experience
• QSEHRA healthcare reimbursement benefit
• Paid sick time
• PTO
• Company-provided laptop and equipment

Why Asteroid IT

• Genuine room to grow as the company expands
• Clear expectations and processes
• No micromanagement
• Interesting technical work in structured, security-conscious environments (CPA, compliance-driven)
• Direct input on tooling, processes, and technical direction
• Vendor certification training

Who This Role Is For

• You want to grow your career alongside a growing MSP
• You want your work to matter and your contributions to be visible
• You’re ready to build a career, not just hold a job, * QSEHRA healthcare reimbursement benefit
• Paid time off
• Professional development assistance

Work Location: Hybrid remote in Gilbert, AZ

Pay: $60,000.00 - $73,000.00 per year