IT Operations and Information Security Manager

We are seeking a proactive and technically skilled IT Operations & Information SecuritySpecialist to oversee the day-to-day management, security, and reliability of the organization’s IT infrastructure and technology services. This role is responsible for ensuring the availability, performance, and security of on-premises and cloud-based systems while supporting end users, managing IT operations, and maintaining compliance with industry standards and regulatory requirements., IT Operations

· Monitor and maintain IT infrastructure, servers, endpoints, and cloud services.

· Ensure high availability of business-critical IT services.

· Support Microsoft 365, Active Directory/Entra ID, Exchange Online, and collaboration platforms.

· Administer endpoint management solutions (e.g., Microsoft Intune).

· Coordinate software deployment, patch management, and operating system updates.

· Maintain asset inventory and configuration management databases (CMDB).

· Assist with backup, disaster recovery, and business continuity processes.

· Troubleshoot infrastructure, network, and end-user issues.

· Work with vendors and managed service providers to resolve operational issues.

· Maintain technical documentation, standard operating procedures, and system configurations.

Information Security

· Monitor security alerts generated by SIEM, EDR, email security, and cloud security platforms.

· Investigate security events and coordinate incident response activities.

· Escalate security incidents according to established procedures.

· Perform vulnerability assessments and coordinate remediation activities.

· Ensure timely application of security patches.

· Support identity and access management, including user provisioning and privileged access reviews.

· Conduct periodic reviews of firewall rules, endpoint protection policies, and security configurations.

· Assist in security awareness and phishing simulation campaigns.

· Maintain endpoint protection platforms and security monitoring tools.

· Participate in threat hunting and continuous security improvement initiatives.

Governance, Risk & Compliance

· Support compliance with ISO 27001, GDPR, NIS2, DORA, and other applicable regulations.

· Assist with internal and external IT security audits.

· Maintain security policies, procedures, and operational standards.

· Support risk assessments and remediation tracking.

· Ensure evidence collection for audits and compliance reporting.

· Monitor compliance with security baselines and configuration standards.

Service Management

· Manage incidents, service requests, problems, and changes following ITIL best practices.

· Participate in Change Advisory Board (CAB) activities when required.

· Ensure service tickets are resolved within agreed SLAs.

· Identify recurring issues and recommend permanent solutions.

· Produce operational and security reports for management.

· Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cyber Security, Network Engineering, or a related field.

· 3-5+ years of experience in IT Operations, Systems Administration, Infrastructure Support, or Information Security.

· Hands-on experience supporting enterprise IT environments with Microsoft technologies.

· Experience in IT service management and incident response within a medium to large organization.

· Experience working with cloud-based infrastructure and security solutions.

· Strong knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive.