IT Support Engineer (onsite)

We are seeking a dependable and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance and support related to computer systems, network, hardware, and software. This role involves resolving technical issues, ensuring network security, and delivering exceptional customer service. Candidates with Office 365 and/or G-Suite administration experience will be considered first. We will not consider out of state candidates for this position., Provide technical support for both hardware and software issues via phone, via email, or in-person

• Troubleshoot IT-related problems and escalate complex issues as needed
• Install, configure, and maintain operating systems and software
• Utilize ENT’s ticketing and issue tracking system to initiate, respond to, update, and document end-user support requests to issue completion
• Utilize ConnectWise, NinjaOne, and other tools for efficient IT support
• Update ENT’s centralized documentation repository and create or contribute to knowledgebase entries based on common user issues on a regular basis
• Identify and suggest possible improvements on procedures based on user feedback and jobsite experience
• Ensure data security and system integrity through regular maintenance, Join our team as an IT Support professional to contribute your expertise in resolving technical issues, maintaining system functionality, and delivering top-notch customer service.

Possess strong customer service and interpersonal communication skills when working with end-users and coworkers via phone, email, and in-person communication

• Possess strong logical-thinking and troubleshooting skills and issue resolution tactics with minimal direct supervision
• Ability to take initiative and independently solve problems
• Ability to organize work in an efficient manner, prioritize requests, and respond as appropriate based on a first-in, first-out approach
• Work well in a fast-paced environment with constant change
• Accurate typing and data entry skills
• Ability to lift items up to 40lbs
• Ability to work as scheduled to meet the requirements of the customer and end-users, between the hours of 8:00 AM and 5:00 PM, with occasional after-hours commitments as directed

Education, Experience, and Technical Knowledge:

• Associate’s Degree, pertinent technical certifications, 1-5 years of experience providing IT support at user-level or higher in a corporate or education environment, or equivalent combination of the three
• In-depth knowledge of Microsoft Windows Operating Systems: Windows 10, 11
• Experience with Windows Server a plus
• Proficient in common computer applications, including the Microsoft Office Suite
• Understanding of basic networking concepts and troubleshooting
• Experience working with a ticketing system or ticket-based workflow a plus
• Microsoft Certification a plus, * IT Support: 1 year (Preferred)

License/Certification:

• Microsoft Certification (Preferred)

Pulled from the full job description 401(k) Health insurance 401(k) matching Paid time off Vision insurance Dental insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance