IT Support Technician-Onsite

We are seeking a dependable and customer-focused Helpdesk & Service Technician to provide technical support for small and medium-sized business clients. This role is responsible for troubleshooting user issues, maintaining IT systems, supporting end users both remotely and onsite, and delivering excellent customer service., Helpdesk & End User Support

· Respond to support requests via phone, email, and ticketing system

· Troubleshoot Windows PCs, printers, email, networking, and software issues

· Provide remote and onsite technical support to clients

· Escalate advanced issues to senior technicians when necessary

· Maintain accurate ticket documentation and time entries

· Follow up with users to ensure issues are fully resolved

Service & Field Work

· Install and configure desktops, laptops, printers, and other hardware

· Deploy and support Microsoft 365 environments

· Assist with workstation replacements and office IT setups

· Perform basic network troubleshooting including switches, firewalls, and Wi-Fi

· Support backup systems, antivirus platforms, and endpoint management tools

· Participate in client projects and scheduled maintenance

Customer Service

· Communicate professionally with clients and internal staff

· Set proper expectations regarding response and resolution times

· Deliver a positive customer experience during every interaction

· Educate users on best practices and basic technology usage

The ideal candidate is organized, communicates clearly, enjoys solving problems, and can work independently while managing multiple priorities., · 1-3 years of IT support or helpdesk experience

· Strong knowledge of Windows 10/11 and Microsoft 365

· Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)

· Experience troubleshooting printers and common business applications

· Ability to prioritize and manage multiple tasks

· Strong written and verbal communication skills

· Valid driver’s license and reliable transportation

Preferred Qualifications

· Experience working for an MSP or supporting multiple clients

· Familiarity with:

o Microsoft 365 Admin Center

o Active Directory

o Remote support tools

o RMM and PSA platforms

o VoIP phone systems

o Basic firewall and network configuration

· Industry certifications such as CompTIA A+, Network+, or Microsoft certifications

Desired Traits

· Strong problem-solving skills

· Team-oriented attitude

· Professional appearance and demeanor

· Self-motivated and detail-oriented

· Ability to learn quickly and adapt to new technologies

Physical Requirements

· Ability to lift and carry equipment up to 50 lbs

· Ability to work under desks, in server closets, and at client locations as needed, * Associate (Required)

Experience:

• Computer networking: 1 year (Preferred)
• IT support: 1 year (Preferred)
• Help desk: 1 year (Required)

Pulled from the full job description

• Mileage reimbursement
• Paid time off
• Paid holidays, · Competitive pay based on experience

· Paid time off and holidays

· Mileage reimbursement

Job Type: Full-time

Pay: $21.00 - $26.00 per hour