Routing Coordinator

Adaptive is seeking a highly organized, fast-paced Routing & Scheduling Coordinator to manage daily technician routes,

customer scheduling, quoting support, mapping accuracy, and high-volume phone communication.

This role is mission-critical to operational accuracy, revenue protection, and customer satisfaction. The ideal candidate is a heavy multitasker who thrives in a structured environment, can pivot quickly, and values accountability, safety, and candor., Routing & Mapping

• Build, optimize, and adjust daily technician routes for efficiency and fuel management
• Ensure accurate property mapping and zone alignment
• Maintain up-to-date route sequencing and territory organization
• Monitor and adjust routes in real-time as needed.

Scheduling

• Schedule residential, commercial, specialty, for Weed Control Side
• Manage reschedules, weather delays, and service interruptions
• Ensure proper follow-ups are attached to jobs
• Keep open jobs within company policy timelines

Quoting Support

• Draft and assist with estimates in Jobber
• Confirm services, pricing, and scope accuracy
• Support closeout process for new commercial and specialty work
• Ensure jobs are built correctly before dispatch

Phone & Customer Communication

• Handle high-volume inbound and outbound calls
• Assist customers with scheduling, service questions, and updates
• Communicate clearly with technicians and leadership
• Document all notes accurately in CRM

Operational Accuracy

Prevent revenue leakage by ensuring:

• Jobs are built correctly
• Follow-ups are attached
• Accounts are properly archived or maintained
• Identify process gaps and communicate improvement opportunities

2+ years experience in scheduling, dispatch, or routing (service industry preferred)

Strong multitasking ability in a fast-paced environment

High attention to detail

Confident decision-making skills

Strong written and verbal communication

Comfortable handling difficult or time-sensitive conversations

Experience with CRM systems (Jobber preferred)

Proficient in Google Workspace

Core Traits We Value at Adaptive

• Safety First Mindset
• Candor - clear and honest communication
• Accountability - owns outcomes
• Integrity & Accuracy

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance