Backend Associate

• Lens Ordering: Accurately placing and managing lens orders via email with various optical laboratories and suppliers, ensuring all specifications (e.g., prescriptions, lens type, coatings) are correctly communicated.
• Logistics & Customer Notification: Coordinating and arranging shipping for completed orders. Proactively notifying customers of order arrival and confirming readiness for pickup.
• Order Preparation & Management: Performing the critical task of accurately matching incoming lenses and frames according to patient orders. Organizing and tracking all special orders to ensure a seamless workflow from sale to delivery.
• Other duties as assigned

• Optical Knowledge: Familiarity with common optical terminology (e.g., lens materials, coatings, basic prescription formats) is a significant plus.
• Inventory Systems: Experience using inventory management software or a specialized system for tracking orders and stock.
• Time Management: Demonstrated ability to prioritize and manage multiple orders simultaneously to meet customer deadlines.

Backend Associate Requirements may include:

• Accuracy & Diligence: Exceptional attention to detail and data accuracy is mandatory, especially when handling patient prescription information and matching products.
• Interpersonal Communication: Good communication with store and lab staff to ensure clear, precise, and timely coordination of orders and inventory.
• Technical Literacy: Proficiency in basic computer and email operation skills for placing orders, updating tracking information, and communicating with customers and vendors.
• Operational Background: Proven experience in backroom or stockroom operations, demonstrating the ability to manage inventory flow and organizational systems.
• Logistics Focus: Prior experience in order management or logistics support, including tracking, receiving, and preparing items for shipping or internal distribution.
• Must be willing to submit to a pre-employment background check and drug screen
• Must provide 3 professional references

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay