Technical Support & Implementation Manager

About the role: Our client is growing and seeking a Technical Support & Implementation Manager who will own the implementation process and impact the support team. You will be working with Customer Success, Product, R&D to drive success., * Help customers throughout their on-boarding process

• Work with customers to complete technical implementation projects
• Communicate with customers over email, chat, and phone
• Manage and resolve technical support tickets
• Partner with Customer Success Managers to resolve customer challenges
• Work with product and R&D teams to resolve tech issues, reflect customers needs, manage FAQ and new document processes
• Bring your creative thinking, strategies and ideas to advance company growth
• Attend and present at conferences and events
• Learn from others and develop yourself as a customer service pro
• Be the first to pioneer the implementation process

• 3+ years experience in a successful customer support role
• Working knowledge of JavaScript, CSS, HTML, and APIs
• Familiarity with HTML, jQuery, CSS, Java, Jira, Desk, Zendesk
• Great communicator who can easily explain complex issues
• Goal-oriented, motivated, and able to adapt quickly
• High level of organization and a great attention to detail
• Uses a great sense of humor to overcome any obstacle
• Managing and resolving technical support tickets is a breeze for you.

$75,000-$80,000 + equity

About our Client: Our client is the world’s fastest growing event technology company! Their product offers a holistic events cloud that empowers marketers to manage, grow and maximize their professional events.