IT Support Specialist

GeekBox IT provides professional IT Support for Small Businesses. We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients focused on their business, not their technology.

We are seeking talented, intelligent individuals to join our growing team! Our ideal candidate is a team player, reliable, and able to efficiently solve IT related issues. This is an in-person position as provide onsite support for many of our clients.

Responsibilities

• Work on challenging technical issues both behind the scenes and client-facing.
• Act as a primary escalation point for Tier I engineers.
• Build rapport and strong business relationships with clients.
• Mentor other support engineers to help ensure that everyone is growing professionally.

• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Experience supporting Windows 10/11 environments.
• Familiarity with Microsoft 365 administration.
• Basic understanding of networking concepts including:
• TCP/IP
• DNS
• DHCP
• Wireless networking
• Ability to work independently while managing multiple priorities.
• Valid driver’s license and reliable transportation for onsite client visits.

Preferred Experience:

• Windows Server and Active Directory
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Exchange Online
• PowerShell
• Next Generation Firewalls
• Ubiquiti networking
• VLANs and VPNs
• Email security (SPF, DKIM, DMARC)
• Backup and disaster recovery platforms
• Endpoint security and EDR solutions
• PSA/RMM platforms (HaloPSA, NinjaOne, ConnectWise, Autotask, etc.)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance