Application Analyst

• Support the implementation of new business applications from planning through go-live.
• Assist with system configuration, testing, data validation, user training, and post-implementation support.
• Provide day-to-day support for business applications by troubleshooting user issues and managing help desk tickets.
• Set up user accounts, maintain system configurations, and assist with application upgrades.
• Work with business teams to understand workflows and help improve business processes.
• Create user guides, training materials, and system documentation.
• Help onboard newly acquired companies onto USA Water’s standard technology platforms.
• Assist with IT projects and identify opportunities to improve system performance and user experience.

• 0-2 years of experience in application support, business systems, IT support, business analysis, or a related field (internships count).
• Associate’s or Bachelor’s degree in Information Systems, Computer Science, Business, or a related field is preferred.
• Strong analytical, organizational, and problem-solving skills.
• Experience with Microsoft 365, especially Excel.
• Excellent communication and customer service skills with the ability to work effectively with both technical and non-technical users.
• Exposure to enterprise applications, SQL, reporting tools, or software implementations is a plus-but not required.

At USA Water, you’ll be part of a collaborative team that values innovation, continuous learning, and professional development. You’ll gain experience implementing and supporting enterprise applications across a growing organization, with opportunities for career advancement, certification support, and involvement in exciting technology initiatives as we continue to expand.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance