Data Center Operations Lead (Confidential)

Insight Global is looking for a sharp team of Data Center Operations Leads to join an AI cloud platform company sitting in New York state. This is a full-time, permanent role with excellent compensation and benefits. This role will be located in upstate New York.

This company is dedicated to accelerating their go-to-market time in a big way, so it is imperative for this person to be willing to work hard, take ownership from inception to delivery, and approach every problem with a strategic, open mind.

As a Team Lead, you will be responsible for overseeing all datacenter operations during your assigned shift, managing a team of technicians, and ensuring the highest levels of reliability and performance for our GPU supercomputing infrastructure. This is a hands-on leadership role that requires both technical expertise and strong people management skills.

Day-to-day responsibilities:

• Lead and manage all datacenter operations during your assigned shift, ensuring 24/7 reliability of our GPU supercomputing infrastructure
• Train and mentor junior technicians to enhance their skills and build a high-performing team
• Oversee incident response and troubleshooting, providing technical guidance and escalation support
• Develop and implement operational procedures and best practices to improve efficiency and reduce downtime
• Coordinate with other shift leads to ensure seamless handovers and consistent operations across all shifts

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of experience in datacenter operations, with at least 2 years in a leadership or supervisory role
• Strong technical background in datacenter infrastructure, including servers, networking, power, and cooling systems
• Proven track record of successfully leading and developing technical teams
• Excellent communication and interpersonal skills with the ability to mentor and inspire team members
• Experience with incident management, root cause analysis, and implementing corrective actions - Experience with GPU clusters and high-performance computing environments
• Familiarity with DCIM tools and automation platforms
• Experience working with hyperscale or colocation datacenter environments
• Previous experience in a 24/7 shift-based operation