Data Center IT Operations Manager - A-Side (Onsite - Union City/Palmetto, GA)

We are seeking an experienced Operations Manager to oversee a large-scale data center deployment and operations workforce supporting one of the world’s leading cloud and AI infrastructure environments. This leader will be responsible for the day-to-day management of a 24/7 technician organization comprised of Data Center Technicians and Inventory & Logistics Technicians operating across multiple shifts. While technical work direction and project priorities will be provided by the client, this individual will serve as the employer-side leader responsible for personnel management, workforce performance, operational execution, quality standards, shift coordination, and continuous improvement. The ideal candidate thrives in fast-paced, highly dynamic environments where uptime, deployment velocity, quality, and operational excellence are critical to success. Key Responsibilities Team Leadership & Personnel Management

Lead a large technician workforce operating across multiple shifts and campuses Directly manage Shift Leads and other frontline leaders Conduct performance management, coaching, career development, and employee engagement activities Drive accountability, attendance, professionalism, and cultural expectations across the organization Partner with recruiting teams to support workforce planning, hiring, onboarding, and retention

Operational Execution

Ensure deployment and operational objectives are executed safely, efficiently, and with a high standard of quality Monitor workforce productivity, execution consistency, and operational performance Identify operational bottlenecks and implement corrective actions Drive adherence to SOPs, MOPs, client requirements, and quality standards Ensure effective shift handoffs and cross-shift communication

Workforce Planning & Coverage

Maintain adequate staffing levels across all shifts Manage scheduling, coverage planning, and escalation support Anticipate workforce risks and develop mitigation plans Support scaling efforts as demand and site capacity continue to grow

Client & Stakeholder Partnership

Serve as the primary operational liaison between client leadership and delivery teams Participate in operational reviews, business updates, and escalation discussions Provide timely communication regarding risks, workforce concerns, and execution challenges Build trusted relationships with site leadership and cross-functional stakeholders

Operational Excellence

Develop reporting and operational dashboards to monitor program health Analyze KPIs, trends, and workforce data Lead root-cause investigations and continuous improvement initiatives Establish repeatable processes that improve quality, efficiency, and scalability

Escalation Management

Own major workforce and delivery-related escalations Coordinate response efforts across shifts and teams Maintain calm and decisive leadership during high-pressure situations Ensure issues are resolved quickly and thoroughly while minimizing operational impact.

5+ years of people leadership experience 3+ years managing large operational teams in a 24/7 environment Experience leading multiple shifts or geographically distributed teams Experience supporting mission-critical operations, logistics operations, infrastructure operations, manufacturing operations, or data center environments Proven experience managing frontline supervisors, leads, or managers

Leadership & Operations

Strong performance management and employee development experience Experience building accountability systems and operational processes Demonstrated success driving quality, productivity, and operational performance Strong escalation management and conflict-resolution skills Experience balancing competing priorities in a fast-paced environment

Communication

Executive-level communication skills Experience interacting directly with customers, site leaders, and senior stakeholders Ability to communicate effectively with both technical and non-technical audiences

Availability

Ability to support a 24/7 operation when critical business needs arise Comfortable working occasional off-hours to support escalations, major deployments, or business-critical events

Nice to Have Skills & Experience

Industry Experience

Data center operations experience Hyperscale or cloud infrastructure experience Inventory and logistics operations experience Critical environment operations experience Large-scale deployment experience

Technical Familiarity

Understanding of rack deployments and hardware lifecycle management Familiarity with asset management systems Basic understanding of networking, server, and infrastructure concepts Knowledge of SOP/MOP-driven operational environments Exposure to DCIM, ticketing, or workforce management systems

$50/hr to $60/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.